Personable and creative with burning passion for innovative design and sustainable architecture. Possesses knowledge in architectural principles and proficiency in CAD and 3D modeling software; Rhino, Grasshopper, Climate Studio, Enscape. Design software such as Illustrator, Photoshop, Indesign, Canva. Committed to contributing to impactful and environmentally conscious projects.
Developed leadership and organizational skills in sports-focused environment, looking to transition into new field. Skilled in team management and event coordination, adaptable to various professional settings. Ready to bring positive impact and effective collaboration to new role.
Dynamic professional with a proven track record at IRAS, excelling in effective communication and problem-solving. Successfully processed tax assessments and resolved inquiries, enhancing customer satisfaction. Demonstrated innovation in improving tax processes while collaborating with teams to achieve goals. Skilled in multitasking and delivering timely, accurate results in high-pressure environments.
Offering detail-oriented and organized approach, with readiness to learn and grow in both structured and fluid environment. Brings foundation in analytical thinking and effective communication, with ability to quickly adapt to new procedures and protocols.
Work History
NUS ACE Programme UI/UX Summer Camp Ambassador
NUS SCALE
05.2024 - 05.2024
Supported school administration by managing student files and records, ensuring accuracy and confidentiality.
Served as a positive role model for students by demonstrating punctuality, responsibility, and respectful behavior at all times.
Streamlined office procedures by sorting mail, distributing messages, and maintaining an organized filing system.
Assisted teachers with classroom preparation for optimal learning environments.
Promoted a nurturing learning environment through attentive supervision during classes.
Personal Income Tax Call Officer
Inland Revenue Authority of Singapore, IRAS
02.2023 - 07.2023
Processed tax assessments, refunds, and penalties in accordance with regulations.
Advised taxpayers on income tax policies, deductions, and filing requirements.
Handled inquiries and disputes, providing clear and professional resolutions.
Ensure timely and accurate tax filings through digital tax systems.
Collaborate with internal teams to improve tax processes and customer service.
Managed approximately 90 income calls per day from customers
Banking Customer Service Representative
OCBC Bank
01.2023 - 02.2023
Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
Salesperson
R&R Marketing Consultants
11.2022 - 12.2022
Worked to build relationships with customers and built potential for additional sales.
Developed relationships with clients for increased loyalty and repeat business.
Boosted sales by consistently engaging with customers and addressing their needs effectively.
Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Bachelor of Arts - Architecture
National University of Singapore
21 Lower Kent Ridge Rd, Singapore 119077
06-2028
High School Diploma -
Nanyang Junior College
128 Serangoon Ave 3, 128, Singapore 556111
10-2022
O Levels -
CHIJ St Nicholas Girls' School Secondary
501 Ang Mo Kio Street 13, Singapore 569405
10-2019
PSLE -
CHIJ St Nicholas Girls' School Primary
501 Ang Mo Kio Street 13, Singapore 569405
10-2016
Skills
Effective communication
Time management
Problem solving
Team collaboration
Innovation and creativity
Multitasking Abilities
Proactive
Accomplishments
Leadership Roles:
- Primary School Table Tennis Vice Captain
- Secondary School Table Tennis Captain
- Sport's Leader
- Junior College Civic Tutorial Facilitator
- Table Tennis Exco
- Sports Leader
- National University of Singapore (Ridge View Residential College Table Tennis Vice-Captain)
Data Science and Machine Learning Certification Course at National University of Singapore (NUS)Data Science and Machine Learning Certification Course at National University of Singapore (NUS)