Jessica Loh
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Boutique Supervisor
Carlo Rino Boutique
Freeport Malacca, Malaysia
01.2022 - Current
- Increased boutique sales through effective visual merchandising and window displays.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Mentored and trained new staff members, fostering a supportive team environment that led to better overall performance.
- Resolved customer issues promptly, ensuring repeat business and positive word-of-mouth referrals.
- Arranged special marketing initiatives and in-store promotions.
- Trained team members in successful strategies to meet operational and sales targets.
- Marked-down clearance items and relocated merchandise to proper store areas.
Retail Sales Associate
Carlo Rino Boutique
Freeport Malacca, Malaysia
01.2016 - 01.2022
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Certificate Office Administration Support - Sem 1
New Era University College
Malaysia2015
Malaysian Certificate of Education - SPM
SMJK Pulau Sebang
2014
Lower Secondary Assessment
SMJK Pulau Sebang
2012
Primary School Achievement - UPSR
SJK(C) Pay Chee Tampin
2009
Skills
- Employee Scheduling
- Employee Retention
- Store maintenance
- Sales strategy development
- Retail Sales
- Product Sales
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Advanced (C1)
English
Advanced (C1)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Additional Information
Expected Salary
SGD 2300 - Negotiable
References
Ms. Bee Koh +6012 5113426 (Manager)
Timeline
Boutique Supervisor
Carlo Rino Boutique
01.2022 - Current
Retail Sales Associate
Carlo Rino Boutique
01.2016 - 01.2022
Certificate Office Administration Support - Sem 1
New Era University College
Malaysian Certificate of Education - SPM
SMJK Pulau Sebang
Lower Secondary Assessment
SMJK Pulau Sebang
Primary School Achievement - UPSR
SJK(C) Pay Chee Tampin