Jessica Lee
Summary
Dynamic leader with a proven track record at GEFA, adept in team leadership and complex problem-solving. Excelled in enhancing team productivity and customer satisfaction, showcasing exceptional time management and communication skills. Achieved significant improvements in operational efficiency and service quality, demonstrating a results-driven approach with a focus on achievements.
Overview
29
29
years of professional experience
Work History
Manager
GEFA
01.2008 - Current
- Managed and motivates my team to be productive and engaged in recruitment.
- Onboarded new associates with training and mentorship.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for my team.
- Enhanced customer satisfaction, maintaining open lines of communication, and ensuring high-quality financial planning.
Flight Stewardess
SIA
05.1995 - 01.2009
- Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.
- Coordinated with catering vendors to ensure accurate meal selections were available for passengers based on dietary restrictions or preferences.
- Acted as a liaison between pilots, flight attendants, ground personnel, and other airline staff to ensure seamless communication throughout each flight experience.
- Managed in-flight entertainment offerings for passengers, troubleshooting any technical issues that arose during flights.
Education
High School Diploma -
SKTBM
Malaysia 01.1995
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Timeline
Manager
GEFA
01.2008 - Current
Flight Stewardess
SIA
05.1995 - 01.2009
High School Diploma -
SKTBM
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