Jessica Khor Lin Lin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Sales Advisor
Wilhelmsen Ships Service
01.2022 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success. Attended monthly sales meetings and quarterly sales trainings.
- Co-chair monthly meeting for sales performance
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Streamlined processes within sales team for more efficient workflow, leading to better time management and increased productivity.
- Analyzed market trends and customer feedback to identify areas for potential growth or improvement.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Customer Service Officer
Performance Motors Limited
05.2021 - 12.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Developed and updated databases to handle customer data.
- Trained new personnel regarding company operations, policies and services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Perform routine job such as fostering loyalty, processing transactions
- Prepare and submit daily, weekly and monthly reports to manager and operation work.
Sales Consultants
Paul Immigrations
01.2020 - 09.2020
- Attended to phone, online and walk-in enquiries, engage prospects in the various online and social media platform
- Performed After Sales Service to build and maintain good relationships with client
- Followed up with existing customers to provide additional support and address concerns.
- Used consultative sales techniques to understand customer needs and advised clients on appropriate product selections, ensuring optimal satisfaction levels upon purchase.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Created detailed sales presentations to communicate product features and market data.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
Customer Service & Administrative Sales
Eazi Car Leasing
05.2018 - 12.2019
- Promoted and sold cars for leasing
- Building and maintaining relationships with client
- Managed high-volume calls, emails, and chat queries to provide prompt assistance to customers.
- Engaged prospects in the various online and social media platform
- Performed After Sales Service, followed up on leads generated.
- Organized client files electronically for easy retrieval during future customer interactions or audits.
- Provided support during peak hours as needed, demonstrating flexibility and commitment to meeting both individual performance goals and team objectives.
Assistant Teacher
ITE Internship @ My First Skool
01.2016 - 03.2016
- Provided assistance to teachers with daily routines to ensure good classroom management
- Helped to maintained the good order and hygiene of centers and classrooms to provide a safe and exciting learning environment for students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Completed daily reports, meal count sheets, and attendance logs.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their education.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Education
DIPLOMA - MARITIME BUSINESS MANAGEMENT
ITE CENTRAL
Singapore08.2024
Higher Nitec - Early Childhood Education
ITE College Central
Singapore03.2016
GCE 'O' Level Certificate -
Bedok Town Secondary School
Singapore11.2013
Skills
- English
- Mandarin
- Malay
- Customer service experience
- CRM proficiency
- Sales experience
- Adaptability and Flexibility
- Communication
- Active Listening
- Problem Solving
- Interpersonal Skills
Accomplishments
- Edusave Academic & Character Awards - Awarded for Exemplary Behaviors and Academic Results in secondary school
- National Cadet Corps Best Unit Award - Awarded Silver award for best unit for good attendance, conduct and discipline.
- Increased Revenue/Sales for the Company - Came up with ideas to increase sales for example making use of social media and exposure to attract customers. Ensuring the need of customers were met.
- Contributed to Good Customer Service - Complimented by customers for not only good service but social and problem-solving skills. Actively listening to their needs and difficulties, which results to mutual decision making.
Activities
National Cadet Corp (LAND Unit), Staff Sergeant, 2009, 2012
Volunteer Experience
- PLAY Programme, Club Committee Member, 2014, 2016
- Sea Games 2015, Usher, In-charge of Rugby items and schedule, 06/05/2015, 06/16/2015, Chao Chu Kang
Hobbies and Interests
- Gaming
- Swimming
- Research & study on interesting topics
- Baking
Timeline
Sales Advisor
Wilhelmsen Ships Service
01.2022 - Current
Customer Service Officer
Performance Motors Limited
05.2021 - 12.2021
Sales Consultants
Paul Immigrations
01.2020 - 09.2020
Customer Service & Administrative Sales
Eazi Car Leasing
05.2018 - 12.2019
Assistant Teacher
ITE Internship @ My First Skool
01.2016 - 03.2016
DIPLOMA - MARITIME BUSINESS MANAGEMENT
ITE CENTRAL
Higher Nitec - Early Childhood Education
ITE College Central
GCE 'O' Level Certificate -
Bedok Town Secondary School
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