JESSICA JOVEN VASQUEZ
Singapore
Summary
Energetic and results driven professional with a strong background in customer service and sales. Highly skilled in building relationships with clients and colleagues, consistently achieving high levels of customer satisfaction and team success. Proven ability to manage multiple tasks in fast paced environments, always maintaining a positive, organized, and professional attitude.
Overview
13
13
years of professional experience
Work History
Head Waitress
Club Eureka Bar & Bistro PTE. LTD.
02.2023 - 01.2025
- Service Management, ensuring a welcoming environment.
- Table management, overseeing order taking, sales process and delivery.
- Payments management using POS systems, issued receipts, handling transactions and reporting accurately.
- Team leadership, coordinating between various teams, maintaining a motivating and conducive working culture.
Franchisee Owner/Manager
Chong’s Chicken
11.2019 - 12.2022
- Oversaw all aspects of stall operations, from staffing to inventory management.
- Ensured adherence to health, safety, and hygiene standards.
- Managed financials, optimizing revenue and controlling costs.
- Led and trained staff to deliver excellent customer service, increasing repeat business.
Food Server
Mesa Tomas Morato
12.2015 - 07.2018
- Efficiently took customer orders and relayed special requests to kitchen staff.
- Managed multiple tables, consistently meeting or exceeding service time expectations.
- Delivered food and beverages promptly to enhance dining experience.
Food and Beverage Server
Three Squares Cafe & Bar
01.2013 - 11.2015
- Delivered exceptional food and beverage service to guests in a high-volume, fast-paced environment.
- Greeted guests, presented menus, made recommendations, and answered questions regarding food and beverages.
- Took accurate orders and coordinated with kitchen and bar staff to ensure timely and correct delivery.
- Served meals and drinks professionally while following all safety and hygiene standards.
- Handled guest concerns or complaints calmly and efficiently to ensure satisfaction.
- Remained focused, calm and professional during peak rush hours.
Food and Beverage Server
Amelito’s Heritage Kitchen
09.2011 - 03.2012
- Greeted customers and assisted with menu selections.
- Ensured quality service by taking orders, serving meals, and ensuring customer satisfaction.
- Maintained cleanliness of dining areas, contributing to a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely and accurate meal delivery.
Education
BS Education - Technology and Livelihood Education
Bulacan State University
Malolos City01.2014
BS Education - Garments
Bulacan State University
Malolos City01.2008
Secondary Education - undefined
Assumpta Academy
Bulacan01.2007
Primary Education - undefined
General Roxas Elementary School
Quezon City01.2003
Primary Education - undefined
General Isidro Torres Memorial High School
Malolos City01.2001
Skills
- Customer Service Excellence
- Staff Supervision & Training
- Inventory & Order Management
- Cash Handling & Transactions
- Time Management & Multitasking
- Problem-Solving & Conflict Resolution
- Communication & Team Collaboration
Languages
Fluent in English and Filipino (Tagalog)
Hobbies and Interests
Passionate about delivering excellent customer experiences and working in dynamic, customer-focused environments
ADDITIONAL INFORMATION
Availability: Open to relocation and travel for work
Timeline
Head Waitress
Club Eureka Bar & Bistro PTE. LTD.
02.2023 - 01.2025
Franchisee Owner/Manager
Chong’s Chicken
11.2019 - 12.2022
Food Server
Mesa Tomas Morato
12.2015 - 07.2018
Food and Beverage Server
Three Squares Cafe & Bar
01.2013 - 11.2015
Food and Beverage Server
Amelito’s Heritage Kitchen
09.2011 - 03.2012
BS Education - Technology and Livelihood Education
Bulacan State University
BS Education - Garments
Bulacan State University
Secondary Education - undefined
Assumpta Academy
Primary Education - undefined
General Roxas Elementary School
Primary Education - undefined
General Isidro Torres Memorial High School
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