Jessica Germaine Tok

Driving Growth: Exceeding sales targets while optimizing costs through innovative solutions.

Strategic Innovation: Challenging the status quo to deliver best-in-class results within budget and time constraints.

Talent Development: Fostering collaborative teams, recognizing individual strengths, and mentoring team members to drive business success and unlock their full potential.

Results-Oriented: As a dominant leader (DISC profiling), driving goal-oriented results through assertive and disciplined leadership, prioritizing tasks, and maintaining high standards.

Customer-Centric: Prioritizing delightful customer experiences to drive business growth and loyalty.

My adventure in retailing started when I was only 15 years old in 1990. 7-Eleven opened my eyes and understanding to the fantastic and challenging world of retail and my life has not been the same again for positive reasons. I have brought with me more than 30 years of retail experience. 7-Eleven / Giant & Shop N Save and Watsons. They not only gave me a sound understanding of convenience store business function but also enabled me to grow as a leader. Since the current retail industry is very labor intensive, it provided me countless opportunities to develop my potential as a coach and a mentor by discovering talents, nurturing, and grooming them. This opportunity has been truly rewarding.

Leadership Development

• Ignite Leadership Program (1-year overseas)
• Aspire Leadership Program (1-year virtual)
• Develop to Lead Program (1.5 years)
• 7 Habits of Highly Effective People
• Coaching and Leadership, Strategic Thinking

Retail Management

• Retail Buying, Store Management Program
• Profitability Driving Retail Skills Development

Communication and Presentation

• Effective Communication and Presentation Skill
• Better email, memo, and letter writing

Sales and Negotiation

• Selling for Growth, influencing and Persuasion
• Trading Academy - Advanced Negotiation Course

Performance Management

• SMART Goal & Performance Management
• Effective Costing & Budgeting

Assessment and Development

• Hogan - MVPI (Motives, Values, Preferences Inventory) and HBRI (Hogan Business Reasoning Inventory)
• Behavioral & Competency-Based Interviewing Skill Workshop
• Emergenetics Meeting of the Mind

Technical Skills

• MS-Windows, MS-Office, MS-Publisher & Internet
• Word, Excel & PowerPoint (Intermediate)

Project Management

• Project Management – Essential Tools & Techniques

• Transformational Leader: 30+ years of experience driving sales growth, operational efficiency, and team development
• Proven Track Record: Delivering exceptional business outcomes and exceeding targets
• Expertise: Strategic planning, team leadership, talent development, and customer-centric initiatives
• Renowned Organisations: Experience working with 7-Eleven, Giant, Shop N Save, and Watsons

• Results-Driven Leader: Delivering high-impact results through analytical expertise and strategic leadership.
• Effective Communicator: Influencing and engaging others through strong interpersonal and presentation skills.
• Team Empowerment: Driving success through target-oriented leadership and team collaboration.
• Adaptable Achiever: Thriving in fast-paced environments and delivering results under pressure.
• Impactful Presenter: Rallying teams and driving results through compelling communication.