Jessica
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Luckin Coffee. Skilled in implementing technology solutions and optimizing staff scheduling, I excel in team leadership and computer skills. Achieved significant sales growth by focusing on customer service and maintaining high standards of store maintenance.
Overview
11
11
years of professional experience
Work History
Store Manager of Operations
Luckin Coffee
07.2023 - Current
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Supervisor
Koi The
11.2022 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Cashier Helper
KFC
02.2015 - 01.2016
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency..
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers..
- Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
Education
N Level -
Bedok View Secondary School
Bedok South12.2016
Skills
- Performance Appraisals
- Health and safety
- Computer Skills
- Employee Training
- Employee Scheduling
- Store maintenance
- Recruitment and hiring
- Team Leadership
- Customer Service
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Store Manager of Operations
Luckin Coffee
07.2023 - Current
Supervisor
Koi The
11.2022 - 06.2024
Cashier Helper
KFC
02.2015 - 01.2016
N Level -
Bedok View Secondary School