Jessica Chua
Regional Sales Manager
Summary
Experienced sales leader with a proven track record of developing partnerships, managing accounts, and building channels. Skilled in diversifying networks, product offerings, and pricing strategies to achieve growth through value-added solutions. Self-directed and forward-thinking professional with over 9 years of experience in driving results and fostering business success.
Overview
16
16
years of professional experience
Work History
Regional Sales Manager
McLaren Technologies Asia Pacific Pte Ltd
04.2016 - Current
- Developed and maintained positive relationships with clients in assigned sales territories.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Finalized sales contracts with high-value customers.
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs..
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
Hospitality Consultant
McLaren Technologies Asia Pacific Pte Ltd
09.2011 - 03.2015
- Collaborated with management teams to identify areas for improvement in operational processes, leading to cost savings and increased efficiencies.
- Improved staff performance by implementing comprehensive training programs focused on customer service excellence.
- Streamlined hotel operations for increased efficiency through staff training and process improvements.
- Implemented successful strategies to increase customer satisfaction.
- Conducted training for both management and operational teams in branded hotel groups.
Sands Sky Club Agent
Marina Bay Sands
02.2009 - 11.2010
- Handled check-in/out procedures for VIP and Club guests.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information on hotel facilities and services.
Education
Business IT
Ngee Ann Polytechnic
Singapore08.2008
Skills
Business development and planning
Customer service
Channel partnerships
Negotiation and persuasion
New account development
Contract negotiations
Sales presentations
Account management
CRM software
Timeline
Regional Sales Manager
McLaren Technologies Asia Pacific Pte Ltd
04.2016 - Current
Hospitality Consultant
McLaren Technologies Asia Pacific Pte Ltd
09.2011 - 03.2015
Sands Sky Club Agent
Marina Bay Sands
02.2009 - 11.2010
Business IT
Ngee Ann Polytechnic