Jessa May Puig
Iloilo City
Summary
To get an opportunity where I can make the best of my potential and contribute to the institution's growth. A highly motivated and hardworking individual looking for a responsible role in a reputable institution.
Overview
11
11
years of professional experience
Work History
Private Tutor
Lean Lyn Li
11.2022 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Met with parents to discuss student progress and address concerns.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
- Strengthened students'' critical thinking abilities by developing problem-solving exercises and activities.
- Built strong rapport with students through active listening, empathy, and genuine interest in their success.
- Collaborated with parents to discuss student progress, addressing any concerns or areas requiring additional support.
- Monitored student performance through regular assessments, identifying strengths and areas for improvement.
- Developed student confidence through positive reinforcement strategies.
Daycare Teacher
Department of Social and Welfare Development
10.2020 - 10.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Gathered materials and resources to prepare for lessons and activities.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Front Desk Officer
Hotel Edmundo
09.2018 - 10.2022
- Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Assisted with event coordination, resulting in successful conferences, meetings, and special events at the hotel.
- Trained new front desk staff members on company policies and procedures, improving overall efficiency within the department.
- Collaborated with housekeeping staff to ensure rooms were clean and ready for incoming guests, minimizing delays during peak times.
Call center- Voice agent
Voiceless Technologies Inc.
01.2016 - 03.2018
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Tailored communication strategies to different client segments, improving engagement.
- Negotiated favorable terms in client contracts, safeguarding company interests.
Tutor Teacher
Columbus English Academy
06.2015 - 12.2015
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Enhanced students'' language skills by utilizing interactive activities and multimedia resources during tutoring sessions.
- Increased students'' vocabulary knowledge through creative word games and exercises, leading to more effective communication skills.
- Developed individualized learning plans for each student, addressing their specific needs and goals in language proficiency.
- Conducted thorough assessments to identify areas of weakness in each student''s English language skills, allowing for targeted instruction towards improvement.
- Improved students'' reading comprehension abilities by introducing a variety of texts and genres tailored to their interests.
Intern- Teacher
Danao Elementary School
06.2014 - 12.2014
- Effectively managed classroom behavior, addressing issues promptly.
- Strengthened relationships between the school and community through involvement in extracurricular programs and events.
- Established a positive classroom environment that fostered mutual respect and collaboration among students.
- Provided one-on-one support to students struggling with coursework, resulting in significant improvement in their academic performance.
- Utilized various assessment tools to measure student progress accurately, adjusting instructional tactics accordingly for optimal results.
- Improved student engagement by implementing creative teaching strategies tailored to individual learning styles.
- Supported lead teacher in organizing extracurricular activities such as field trips and after-school programs, enriching the educational experience for all participants.
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lessons.
- Developed strong relationships with parents through regular communication on their children''s progress, fostering parental involvement in education.
- Collaborated with fellow teachers to develop interdisciplinary units, promoting a comprehensive understanding of subject matter.
- Implemented behavior management techniques effectively, promoting a focused and conducive learning atmosphere.
- Assisted lead teacher in assessing student progress, providing valuable input for report cards and parent conferences.
Education
Bachelor In Elementary Education - General Education
West Visayas State University Pototan Campus
Pototan04.2015
Skills
- Verbal and written communication
- Problem-solving skills
- Individualized instruction
- Homework assistance
- Adaptable nature
- Organization
- Student and parent relations
- Schedule management
- Skills development
Conclusion Declaration
If you consider my application and give me a chance to serve under your kind control, I shall discharge my duty with honesty and with the entire satisfaction of my students.
Timeline
Private Tutor
Lean Lyn Li
11.2022 - Current
Daycare Teacher
Department of Social and Welfare Development
10.2020 - 10.2022
Front Desk Officer
Hotel Edmundo
09.2018 - 10.2022
Call center- Voice agent
Voiceless Technologies Inc.
01.2016 - 03.2018
Tutor Teacher
Columbus English Academy
06.2015 - 12.2015
Intern- Teacher
Danao Elementary School
06.2014 - 12.2014
Bachelor In Elementary Education - General Education
West Visayas State University Pototan Campus
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