Jess Lim

1. Analyze and Report Sales: Collect, validate, and analyze wholesale and retail sales data across all markets monthly. Prepare comprehensive internal reports based on sales data for both monthly and bi-annual management reviews.

2. Forecast Management: Gather, validate, and provide comments on forecasts (including novelties, promotional plans, local developments, etc.).

3. Order Verification: Review and provide comments on received orders, ensuring accuracy and alignment.

4. Sales Trend Analysis: Monitor distribution and track sales trends and developments across all channels.

5. A&P Expense Review: Collect and cross-check A&P (Advertising & Promotion) expenses on a bi-annual basis.

6. Beauty Research Survey Management: Oversee the bi-annual Beauty Research Survey, ensuring accurate collection and verification of sales data from distributors.

7. Proactive Excel Solutions: Develop and propose Excel-based tools to streamline and optimize daily and monthly tasks.

8. Additional Sales & Marketing Support: Assist with various secondary tasks related to Sales and Marketing activities in the region.

9. Intern Management: Train and supervise interns, providing guidance and support as needed.

10. Meeting Coordination: Assist the CEO and directors with scheduling meetings and organizing logistics for the TFWA (Tax Free World Association) event.

1. Acted as the customer advocate, collaborating with internal teams (Sales, Supply Chain, Logistics, Service, Credit) to address customer needs.

2. Managed order processing for SEA and China regions, including quotations, order processing, outbound delivery, and invoicing via SAP system.

3. Handled drop-shipments, return orders, and rebate orders, ensuring accurate processing and timely resolution.

4. Coordinated closely with regional logistics teams to ensure on-time product shipments and resolve any delivery issues.

5. Issued credit and debit notes as needed, resolving discrepancies by identifying root causes and implementing corrective actions.

6. Responded promptly and professionally to customer inquiries, ensuring a high level of service satisfaction.

7. Led efforts in identifying and implementing process improvements to streamline operations and enhance customer experience.

8. Generated and analyzed various reports (Sales, Open Orders, Stock on Hand) to support decision-making.

9. Participated in User Acceptance Testing (UAT) for a new ERP system, ensuring smooth transitions and functionality.

10. Managed a project to launch a new phone system (Five9), improving communication efficiency.

11. Trained new employees on the order management process and developed detailed work instructions to support consistency and accuracy.

1. Provided general administrative support, assisting visitors and preparing presentation materials for business meetings.

2. Coordinated business travel arrangements and organized meetings, ensuring efficient scheduling and documentation.

3. Took meeting minutes and prepared/distributed correspondence (memos, letters, forms, etc.) to ensure clear communication within the team.

4. Maintained an organized filing system for easy retrieval of documents and records.

5. Processed invoices accurately and ensured timely submission to both customers and the finance department.

6. Managed Sales Orders (SO) and Purchase Orders (PO), ensuring proper documentation and smooth processing.

7. Liaised with freight forwarding agents and shippers to manage export and import shipments effectively.

8. Handled customer service inquiries, addressing complaints and ensuring a positive experience for clients.

9. Coordinated with 3PL providers to ensure timely delivery of Proof of Delivery (POD) documents.

10. Managed customer account registrations, ensuring accurate updates and system entries.

11. Monitored and controlled department assets, maintaining inventory and reporting shortages, discrepancies, and damages promptly.

12. Generated and reconciled expenses and marginal reports for internal tracking and analysis.

13. Participated in User Acceptance Testing (UAT) for new Navision system’s TAPL process flow, ensuring functionality and smooth implementation.

14. Contributed to inventory adjustments and supported internal and external audit processes to ensure compliance and accuracy.

1. Led and trained new hires, providing guidance on related tasks to ensure high-quality performance and knowledge transfer.

2. Conducted presentations for customers, providing training on utilizing systems effectively for better user experience.

3. Addressed and resolved customer inquiries, providing timely assistance and ensuring customer satisfaction.

4. Managed sample entry and follow-up processes, ensuring accurate and prompt handling of customer sample requests.

5. Handled quote entries, contract uploads/amendments, and opportunity follow-ups, ensuring all customer transactions were processed accurately.

6. Communicated logistics and supply chain offerings to customers, providing clear and relevant information.

7. Coordinated T&C (Terms and Conditions) contract reviews, ensuring compliance and accuracy in customer agreements.

8. Set up and maintained customer databases in communication systems (RNT) and SAP (Customer Master File - CMF), ensuring data accuracy and accessibility.

9. Initiated and managed Business Objects (BO) backlog and shipment reports, ensuring proper tracking and reporting.

10. Collaborated with the Global Process & Compliance Manager to send requests for maintaining system masking and compliance.

11. Managed order entry, including the rescheduling, quantity amendments, and cancellations to meet customer needs.

12. Coordinated with logistics to arrange shipments and ensure timely and accurate deliveries.

13. Provided customers with regular updates on shipment statuses, keeping them informed throughout the process.

14. Proactively expedited orders and shipments, ensuring the prompt delivery of products.

1. Generated Sales Orders (SO) for customers, ensuring accurate and timely order processing.

2. Issued Purchase Orders (PO) to vendors, maintaining clear communication and tracking of all orders.

3. Processed Goods Receipt Notes (GRN) in the system, ensuring accurate inventory management.

4. Prepared essential shipping documents, including packing lists, shipping invoices, delivery orders, Bill of Lading (BL), tax invoices, and other necessary paperwork.

5. Managed both import and export operations, ensuring compliance and timely deliveries.

6. Coordinated with 3PL (Third-Party Logistics) providers to ensure smooth and efficient delivery processes.

7. Approved tax invoices from vendors, verifying accuracy and ensuring timely processing.

8. Prepared and maintained reports for sales, inventory, and shipping activities, providing insights for decision-making.

9. Ensured that equipment and products were delivered to customers within agreed-upon timelines and delivery commitments.

10. Traveled to Batam as required for work, overseeing on-site operations and ensuring smooth coordination between teams.