Jess Clarke
Summary
Enthusiastic and reliable professional which takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
AV Crew
Globewerks
10.2023 - 12.2023
- Streamlined event setup and breakdown processes, improving overall efficiency and reducing labor costs.
- Troubleshot technical issues during live events, providing prompt resolution to minimize disruption to attendees'' experience.
- Acted as point-of-contact between audio-visual crew and project management team.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
National Service Person
SAF
10.2021 - 10.2023
- Cultivated strong work ethic through adherence to strict schedules and meeting tight deadlines under pressure.
- Acquired knowledge of government operations while contributing to the successful execution of national programs.
- Developed leadership qualities by overseeing projects and mentoring junior National Service members.
- Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
Freelance Social Media Poster
Globewerks
08.2022 - 05.2023
- Increased brand awareness by developing and implementing creative social media campaigns.
- Improved customer engagement through timely responses to inquiries on various social media platforms.
- Generated sales leads by creating targeted content for specific audience segments.
- Boosted website traffic with strategic use of social media channels, driving potential customers to the site.
- Created visually appealing graphics for posts, enhancing overall aesthetic appeal of social media profiles.
- Trafficked advertisements to target audience using specific algorithms for focused exposure.
- Implemented pay-per-click campaigns to increase website traffic and conversions.
Server
Buddy Hoagies
10.2020 - 08.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Tearista
Gong Cha
09.2019 - 08.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Polytechnic Diploma - Design For User Experience
Republic Polytechnic
Singapore04.2021
Skills
- Attention to Detail
- Order Management
- Guest Engagement
- POS Systems
- Ordering Procedures
- Written and Verbal Communication
- Social Media Posting
- Creative Thinking
- Paid Advertising
Timeline
AV Crew
Globewerks
10.2023 - 12.2023
Freelance Social Media Poster
Globewerks
08.2022 - 05.2023
National Service Person
SAF
10.2021 - 10.2023
Server
Buddy Hoagies
10.2020 - 08.2021
Tearista
Gong Cha
09.2019 - 08.2020
Polytechnic Diploma - Design For User Experience
Republic Polytechnic
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