Jeslynn Piong
Singapore
Summary
Dedicated and reliable employee committed to delivering exceptional support to the team and providing excellent customer service. Highly motivated to continuously learn and grow professionally, constantly seeking new opportunities for personal development. Utilizes persuasive communication techniques to identify and seize sales opportunities, focusing on achieving profit targets and surpassing personal quotas. Possesses expertise in customer service and conflict resolution, effectively collaborating with customers to develop innovative solutions for complex problems.
Overview
18
18
years of professional experience
Work History
Assistant Branch Manager
Storhub Management Pte Ltd
01.2023 - Current
- Closed sales to prospective clients with follow-up and outbound calls
- Helped drive positive customer experiences by building relationships and providing solutions to needs
- Followed up with customers to secure satisfaction, producing referrals and add-on sales opportunities
- Followed up on customer leads and performed cold calls
- Handled billing inquiries and provided customers with account changes based on requests
- Entered, updated and maintained daily activity
- Addressed customer complaints and questions to increase satisfaction
- Liaised with customers in person, online and by phone
- Performed facility checks to verify cleanliness and safety
Sales Consultant
Mandarin Self Storage
11.2018 - 12.2022
- Closed sales to prospective clients with follow-up and outbound calls
- Helped drive positive customer experiences by building relationships and providing solutions to needs
- Followed up with customers to secure satisfaction, producing referrals and add-on sales opportunities
- Followed up on customer leads and performed cold calls
- Trained new employees regarding sales tactics and customer services
- Handled billing inquiries and provided customers with account changes based on requests
- Entered, updated and maintained daily activity
- Addressed customer complaints and questions to increase satisfaction
- Liaised with customers in person, online and by phone
- Performed facility checks to verify cleanliness and safety
Senior Customer Relationship Executive
SK Jewellery Pte. Ltd.
03.2014 - 11.2017
- Manage Store Operation
- Lead the team and drive the sales to achieve sales target
- Maintain and manage merchandise display and inventory
- Manage customer feedback and complaints
- Manpower control (Rostering) Ensure sufficient manpower at store
- Built and maintained positive relationships with team members and supervisors
- Managed team performance through disciplining, coaching and counseling
Operator
Siemens Pte. Ltd.
01.2007 - 05.2010
- Worked scheduled shift hours and offered flexibility with scheduling overtime and weekends
- Assembled parts and subassemblies to produce
- Controlled quality of finished products with regular inspections
- Met deadlines by prioritizing work orders and communicating with team
- Helped achieve daily production quotas
- Packaged finished products into boxes
- Promote products
- Teamwork
- Build successful teams
Education
SMK TAMAN DAYA
Johor, Malaysia11.2006
FOON YEW HIGH SCHOOL
Johor, Malaysia11.2004
SJK(C)PANDAN
Johor, Malaysia11.2001
Skills
- Building customer relations
- Client Support
- Support Customer Needs
- Promote products
- Teamwork
- Build successful teams
Languages
Mandarin
English
Awards
Excellent Service Award, 11/04/15
Timeline
Assistant Branch Manager
Storhub Management Pte Ltd
01.2023 - Current
Sales Consultant
Mandarin Self Storage
11.2018 - 12.2022
Senior Customer Relationship Executive
SK Jewellery Pte. Ltd.
03.2014 - 11.2017
Operator
Siemens Pte. Ltd.
01.2007 - 05.2010
SMK TAMAN DAYA
FOON YEW HIGH SCHOOL
SJK(C)PANDAN
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