Jeslin Goh
Singapore
Summary
Empowered with more than 26 years of working experience; over the years, working with Global customers and OEM from Europe has also widen my exposure and adaptability of different cultures. I have the ability to work independently under minimal supervision for 9 years, remotely, reporting to France head office . I manage Asia front office since 2012, as we have more business activities 2 years ago, today I am leading a team of 4 respectful colleagues with excellent teamwork and result-oriented colleagues. I have also enhanced and sharpened my inter-personal skill. I am looking forward to execute my skills and experiences for all future challenges.
Overview
24
24
years of professional experience
Work History
Assistant Manager, Customer Service
Mikron Singapore Pte Ltd
06.2022 - Current
- Leading a team of designer, mechanical and control engineers to provide technical services.
- Manage ticketing system and assign jobs through Salesforce.
- Provided exceptional support to management, assisting in daily operations and decision-making processes
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Analyzed customer feedback data to identify the need, propose retrofit and upgrade and generate sales opportunities.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Customer Service Manager
Safran Seats Asia Pte. Ltd
10.2007 - 06.2022
- Accepted another new challenge to lead front office team in newly setup division in Singapore
- My role is to lead a team of Customer Service Representatives in daily work scope
- Assisting HR/Finance Manager to organize internal process in Seats Asia, Assist to resolve team's work issue and work with project team for improvement
- Participate in weekly front office improvement meeting and assist in 'Standard operating procedure' for all work processes with OEM located in US, GB and France
- Handle major customers in order processing, claim, aircraft Delease program and other issues.
Senior Customer Service Representative - Spares Supply
Safran Seats Asia Pte. Ltd
11.2012 - 10.2020
- Accepted the new challenger in newly setup front in Asia for spare supply for 'Seats' division
- Tasked to take over all Asia customers from Hong Kong and Middle East front office
- Process Purchase orders, claims and ensure orders are deliver according to customers' request date
- Assist with Sales Managers to prepare Sales Proposal
- Manage aircraft delease, retrofit program.
Customer Service Representative - Repair
Safran Seats Asia Pte. Ltd
10.2007 - 12.2012
- Liase with customers on requirements Prepare quotations
- Arrange for shipments when unit is ready to be shipped
- Generate open status reports for customers Generate invoices when unit has been shipped
- Liase with internal department to fulfill customer requirement in a timely manner
- Liase with OEM on customer repair units
- Support 24/7 'Aircraft on Ground' duties when required
- Ad-hoc duties as assigned by Manager
- Good team player and multi-tasking capabilities Proven initiative and ability to work with minimal supervision
Sales Support Adminstrator
Daikin Asia Servicing Pte. Ltd
04.2007 - 10.2007
- Co-ordinate on export shipment (sea & air)
- Manage marketing program for customers
- Administrative duties, preparation travel documents, handle expenses claim and bills
- Co-ordinate meeting & regional video conference
- Perform any ad-hoc duties assigned.
Customer Service Assistant
Innox Higa Singapore Pte. Ltd
04.2002 - 03.2007
- In-charge of Asian portfolio of customers, namely from Taiwan, Hong Kong & China
- Ensure all orders are timely delivered and maintain good business relationship with customers
- Customer visitations with Managing Directors for business opportunity
- Timely co-ordination of Import / Export (Customs negotiations included)
- Documentation preparation: Quotation, Purchase Orders, Delivery Orders, Sales Kit Presentation
- Inventory supervision (key player in yearly inventory with auditors)
- Assist in computerized set-up: EZ-MRPII and FACT software
- Trained and supervised data entry team
- Meet key suppliers for forecast and costing
- Present product presentation to new customers.
Personal Assistant / Marketing Co-ordinator
Consort Bunkers Pte. Ltd
03.2000 - 04.2002
- Handle Managing Director's personal matter (banking / credit cards accounts / car loans / personal / travel insurances)
- Booking of air tickets & hotels
- Purchasing of corporate gifts & hampers
- Co-ordinate for staff recruitment
- Co-ordinate meetings and appointments
- Monitor live trading on 'Platts'
- Updating of daily prices / Sales consumption
- Co-ordinate oil samples for lab testing
- Witness oil sample seal breaking at the lab
- Purchasing of Marine Gas Oil and Marine Diesel Oil
- Prepare sale contract & confirmation
- Preparation of telexes, correspondences etc.
Education
Human Factors and Error Management (Technicians & Operators) -
Air Transport Training College
07.2008
Dangerous Goods Regulations Awareness -
SAAA Cargo Services Pte Ltd
07.2008
GCE 'O' Level -
12.1999
Diploma in Computer Studies -
University of Cambridge
08.1996
Skills
- Empathy
- Good observation skills
- Problem solving
- Report database
- Zap
- Hyperion
- Feedback collection
- Report Preparation
- Budgeting and reporting
- Teamwork and Collaboration
- Problem-solving abilities
Languages
English
Fluent
Mandarin
Fluent
Msofficeskills
- Word
- Excel
- Outlook
- Powerpoint
- Teams
- Salesforce
References
Magali Le Niniven (Lamblin), Safran Seats France, magali.lamblin@safrangroup.com, +33 (0) 2 54 03 92 20
Hobbies and Interests
- Gardening
- Volunteer work
Timeline
Assistant Manager, Customer Service
Mikron Singapore Pte Ltd
06.2022 - Current
Senior Customer Service Representative - Spares Supply
Safran Seats Asia Pte. Ltd
11.2012 - 10.2020
Assistant Customer Service Manager
Safran Seats Asia Pte. Ltd
10.2007 - 06.2022
Customer Service Representative - Repair
Safran Seats Asia Pte. Ltd
10.2007 - 12.2012
Sales Support Adminstrator
Daikin Asia Servicing Pte. Ltd
04.2007 - 10.2007
Customer Service Assistant
Innox Higa Singapore Pte. Ltd
04.2002 - 03.2007
Personal Assistant / Marketing Co-ordinator
Consort Bunkers Pte. Ltd
03.2000 - 04.2002
Human Factors and Error Management (Technicians & Operators) -
Air Transport Training College
Dangerous Goods Regulations Awareness -
SAAA Cargo Services Pte Ltd
GCE 'O' Level -
Diploma in Computer Studies -
University of Cambridge
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