Jerzel Chai Yin Ying

Ensuring a cluster of branches operate smoothly and effectively, while also driving growth and maintaining high standards of service and compliance.

Boosted employee satisfaction by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.

I am in charge of the business acquisition of one to two branches assigned to me, ensuring regulatory compliance and up-keeping the excellent service level of operations and customer service.

To achieve this, I work with various business partners to execute business strategy and ensure policy, regulatory and audit/compliance requirements are met.

Received multiple top performing awards:
• UOB Service Star Champion 2012
• ABS Service Excellence Champion 2012
• Top Branch 2013, 2015, 2016, 2018, 2021 and 2022
• Top Referrals Branch in Mortgage since 2013 to 2017
• Service Innovation Champion 2014
• Business Banking Top Branch Manager 2015, 2017, 2022
• First Runner Up Top BM 2015
• UOB Honour Award, Division Mortgage Productivity Award 2017
• UOB Honour Award, Division Regional Cross Border Collaboration Award 2018
• UOB North Star Award from 2021 to 2023

I’m responsible for the profitability, regulatory compliance, process improvement and transformation of the sales and service culture of 19 Money Changing Counters.

To achieve this, I source for and work with various internal and external business partners to implement business strategies and ensure policy, regulatory and audit/compliance requirements are met.

I am in charge of the business acquisition and sales management of 19 Money Changing Counters assigned to me, ensuring regulatory compliance and up-keeping the excellent service level of operations and customer service.

To achieve this, I work with various business partners to execute business strategies and ensure policy, regulatory and audit/compliance requirements are met.

I oversee both branch and premier banking centre. Responsible for the wealth and mortgage sales, operations, regulatory compliance and excellence customer service standard. To ensure branch and premier banking centre met service excellence, operational efficiency and sales effectiveness.

Received multiple top performing awards:
Top 3 branches for 2004, 2006 and 2007
Branch Consistency in Service Award 2004
Service Excellence Role Model 2005
Branch Service Award 2006 to 2008
Chairperson for 2007 Achievers' Conference
First Runner Up for WISE Suggestion Buddy Award 2008

Part of the pioneer group of Branch Relationship Managers.

To help to grow the bank's wealth management portfolio and mortgage loan portfolio of the mass affluent clients. The responsibilities include providing financial advisory services and delivering consistent excellent after-sales service to all clients.

Responsible for growing the wealth management portfolio and mortgage loan portfolio of customers. To provide financial advisory services and render after-sales service to customers.

Achievement:
Customer Service Excellence Award 2002