Jerron Lim
Summary
Dynamic team leader skilled in customer engagement, problem-solving, and social media management. Proven ability to train staff and resolve inquiries, driving operational excellence and enhancing guest experiences.
Overview
3
3
years of professional experience
Work History
Team Lead | Ride Operations
Resorts World Sentosa
10.2022 - Current
- Coordinated team schedules and managed staff assignments effectively.
- Trained new team members on hospitality standards and customer service protocols.
- Monitored compliance with safety regulations and operational guidelines consistently.
- Resolved guest inquiries and complaints with professionalism and efficiency.
- Organized team meetings to discuss goals, challenges, and best practices regularly.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Managed conflict resolution within the team to maintain a positive work environment.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Marketing Intern
iFly Singapore
09.2025 - 01.2026
- Assisted in developing engaging social media content for promotional campaigns.
- Created and executed social media strategies to increase customer engagement.
- Developed content and promotional materials for various campaigns.
- Collaborated with designers on creating visuals for campaigns.
- Assisted in video and photo shoots for marketing materials, ensuring brand consistency.
- Managed social media accounts, creating engaging posts and monitoring user interactions.
- Maintained digital marketing materials and updated website content regularly.
- Engaged with customers to gather feedback on their experiences and suggestions.
Education
Diploma in Mass Communications -
Republic Polytechnic
Singapore05-2026
Higher Nitec in Leisure & Travel Operations -
ITE College West
Singapore04-2023
Skills
- Social media management
- Content creation
- Customer engagement
- Team leadership
- Marketing
- Operations management
- Video editing
- Communication skills
- Infographic design
- Problem-solving
- Tech-Savvy
Languages
English
Proficient (C2)
C2
Chinese (Mandarin)
Intermediate (B1)
B1
Timeline
Marketing Intern
iFly Singapore
09.2025 - 01.2026
Team Lead | Ride Operations
Resorts World Sentosa
10.2022 - Current
Diploma in Mass Communications -
Republic Polytechnic
Higher Nitec in Leisure & Travel Operations -
ITE College West