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Throughout my career as a security guard, office concierge, and virtual assistant, I have developed a versatile and multifaceted skill set that allows me to adapt to various responsibilities with professionalism and efficiency. As a security guard, my primary focus is on ensuring the safety and security of premises, where I perform routine tasks such as monitoring surveillance cameras and patrolling the area. As an office concierge, I excel in providing outstanding customer service and support to both visitors and employees. My tasks often include greeting guests, managing inquiries and coordinating services. Finally, my experience in virtual assistance allows me to leverage technology to deliver top-notch services from a remote setting, including managing schedules, handling correspondence and executing administrative tasks to facilitate seamless operations. Overall, my diverse expertise and attention to detail enable me to excel in a range of roles and responsibilities in different domains.

In addition to my extensive experience as a security guard, office concierge, and virtual assistant, I am proud to be trilingual. Native language is Portuguese, fluent in German, Arabic; proficient in English, French and Spanish. My ability to communicate effectively in multiple languages is a valuable asset in a multicultural and international environment. Whether through verbal or written communication, I can offer clear and concise assistance to clients and colleagues, ensuring effective communication and smooth operations at all times. My language proficiency complements my diverse skill set, further enhancing my ability to deliver exceptional service and support to my employer and clientele.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Operations and Customer Service professional with experience in multi-site operations, logistics coordination, and customer relationship management across retail and service environments.
Skilled in CRM systems, inventory control, process compliance, and workflow optimisation, ensuring efficient and reliable operational execution.
Experienced in supporting B2B and B2C customer interactions, onboarding logistics, and transport coordination across multiple locations.
Strong problem-solving and stakeholder coordination skills with a focus on operational continuity, service quality, and efficiency in fast-paced environments.

Tenho interesse em funções nas áreas de comércio, vendas e moda, em ambientes dinâmicos e orientados para a satisfação do cliente. Sou uma pessoa responsável, motivada, organizada e com boa capacidade de adaptação, com foco em atendimento de qualidade e trabalho em equipa.

Jerome Gong Qinan

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Bachelor of Social Sciences (Honours) - Economics

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Bachelor of Social Sciences (Honours) - Economics

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