JERLYN TAN LAN KHENG
Summary
As the Assistant Manager of the Claims department, I drive the strategic direction of the claims department and align goals with corporate objectives. As the Branch Director of the Childcare Centre, I am responsible to drive the various programmes to achieve the organization objectives. Ensuring compliance of the regulations of the various government agencies. Ensuring a safe and conducive environment for learning and development. Develop a team of passionate and committed Early Childhood Educators.
Overview
29
29
years of professional experience
Work History
Branch Director
Cherie Hearts DiscoveryLand Pte Ltd
09.2010 - 02.2021
- As the Branch Director of the Childcare Centre, I am responsible to drive the various programmes to achieve the organization objectives
- Ensuring compliance of the regulations of the various government agencies
- Ensuring a safe and conducive environment for learning and development
- Develop a team of passionate and committed Early Childhood Educators
- Childcare franchisee for 10+ years
- Managed a team of 15 to 20 early childhood educators
- Planning and directing the various programmes in the Childcare Centre
- Serve as a link with parents by communicating effectively with them, through organizing and conduct of Parent-Teacher Conference, Open House, and other sharing sessions to enhance parent-centre partnership
- Managing the Profit & Loss of the company
- Model centre - hosting overseas delegates, learning journey visit organized by HQ and interview conducted by CNA
- First SPARK certified centre under the G8 Education Group
- Recipient of Best Branch Director Award
Assistant Manager of Claims
Sompo Japan Insurance
06.2006 - 08.2010
- As the Assistant Manager of the Claims department, I drive the strategic direction of the claims department and align goals with corporate objectives
- Oversee a team of 6 to 8 employees in the Claims department, responsible for daily operations, including regular evaluation of work processes and documentation
- I am also responsible in resolving high-value claims and regularly engage with key clients to understand their issues and satisfaction levels
- Additionally, I prepare and deliver monthly reports to management, highlighting significant issues and developments in our claim loss experience
- Assess and authorise of all lines of claims, i.e
- Marine Cargo, Property, Motor, Liabilities, WICA, GHS and others which are within the prescribe authorization limit
- Conduct monthly peer audit to ensure staff's performance are in line with guidelines & policies set
- Conduct semi-annual file review of all outstanding claims file & update management on outcome of review
- Conduct training for staff, including trainees from HQ
- Evaluation and assessment of property, liability and marine cargo claims as reinsurer for Sompo's sisters companies in this Region - Japan, Jakarta, Philippines, Malaysia and Vietnam
- Implemented key controls for Claims management with regular updates in Claims Manual
- Nominee for study trip to Japan HQ
Claims Executive/Senior Executive
Yasuda Fire & Marine Insurance
08.2000 - 05.2006
- Processing and adjusting of all lines of claims
- Manages a team of 6 to 8 employees
- Prepare statistical report for management monthly reporting
- Member of Compliance committee
- Conduct peer review to ensure compliance
Claims Assistant
Kemper International Insurance
11.1998 - 07.2000
- Setting up of new department including establishing workflow, documentation, processes etc
- New system implementation, provide IT vendor with specification, testing and implementing system
- Processing and adjusting of all types of claims
- Conduct Claims training for new and existing agents
- Meeting of client to understand their organization needs so as to provide better solutions
Supervisor
Sun Alliance Insurance
03.1994 - 09.1998
- Processing and adjusting of all types of claims
- Supervise a team of 4 to 6 employees
- Prepare statistical report for management monthly reporting
Administration
The People's Insurance Company
02.1992 - 02.1994
- Processing of Motor Claims, servicing motor claimants, arranging of surveys and other general office functions
Education
Diploma in Applied Science - Urban Agricultural Technology
Republic Polytechnic
11.2023
Certificate In Infant & Toddler Development -
Seed Institute
01.2013
Senior Associate -
The Australian Insurance Institute
01.1999
GCE O Level -
01.1990
Skills
Excellent attention to details
Fast learner
Highly dependable
Adaptability
Data analytics
Other Contributions
- Vice-Chairperson, Parent Support Group of Queenstown Primary School, 01/01/16, 12/31/17, Organise various programmes with the parent support group, namely, School Open House, Teacher's Day celebration, Racial Harmony Day, Career Talk, Reading programme etc.
- Volunteer, Career fair talk and set up career booth at Queenstown Primary School., Facilitator for Junior Achievement Singapore financial literacy programme., Parent volunteer member of Queenstown and Qifa Primary School.
Timeline
Branch Director
Cherie Hearts DiscoveryLand Pte Ltd
09.2010 - 02.2021
Assistant Manager of Claims
Sompo Japan Insurance
06.2006 - 08.2010
Claims Executive/Senior Executive
Yasuda Fire & Marine Insurance
08.2000 - 05.2006
Claims Assistant
Kemper International Insurance
11.1998 - 07.2000
Supervisor
Sun Alliance Insurance
03.1994 - 09.1998
Administration
The People's Insurance Company
02.1992 - 02.1994
Diploma in Applied Science - Urban Agricultural Technology
Republic Polytechnic
Certificate In Infant & Toddler Development -
Seed Institute
Senior Associate -
The Australian Insurance Institute
GCE O Level -
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