Jeriel Phua
Summary
Highly motivated, self-driven, and fully committed to achieving goals with hard work and dedication. Adapts quickly to new environments and skillfully solves various challenges while delivering professional results. Maintains composure to complete tasks under stressful conditions and persists in the face of adversity. Hungry for knowledge, always willing to learn, and open to feedback. Offers suggestions, provides solutions, and effectively leads a group. Treats others with respect and upholds the golden rule. Resourcefulness is a key quality, consistently seeking creative solutions when faced with adversity. Demonstrates flexibility and proactivity in efficiently utilizing limited resources, finding innovative workarounds, and adapting quickly to unexpected changes.
Overview
4
4
years of professional experience
Work History
Freelance
Pokemon TCG Card Trader
06.2023 - Current
- Do card trading as a hobby and a means to make some extra money.
- Understand the rough TCG stock taking and pricing system.
- Familiar with multiple price references of TCG products.
- Trading on a daily basis, confident in customer interactions.
- Emphasis on details due to the complexity of TCG products.
- Familiar with the TCG social media scene.
- Have a passion for helping with card grading services as well.
E-commerce Assistant
Eco Ring
11.2024 - 02.2025
- Implemented inventory tracking system to ensure adequate stock levels were maintained at all times for efficient order fulfillment.
- Coordinated closely with logistics team to guarantee seamless shipping processes for both domestic and international orders.
- Photographed merchandise and prepared written descriptions of items for auction on company website.
- Assisted in work delegation and helping to take charge of other employees.
Admin Supervisor
NS SAF
06.2023 - 11.2024
- Planning of duty roster and other administrative responsibilities by making use of Microsoft Excel, implementing an automated point system to assign duties equally to others.
- Took charge of the office as supervisor and facilitated the work for people and ensured efficiency and discipline.
- Learned leadership skills while on course.
- Trained newcomers on office policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support to superiors during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed a team of office staff, providing training and support to ensure smooth daily operations.
NDP Operations Room Supervisor
NS SAF
05.2024 - 08.2024
- Responsible for the readiness of the Ops Room, that is utilized at full capacity during show days by ensuring equipments are working and supplies are on standby when needed.
- Preparing essential paperwork for superiors to review during coordinated meetings and being in charge of controlling projection slides during meeting to ensure smooth flow.
- Ensuring essential information are up to date and accessible anytime in the Operations room for superiors' immediate understanding.
- Resolved conflicts among team members professionally, fostering a harmonious working atmosphere that enhanced productivity.
- Provided constructive feedback to employees through regular performance evaluations, setting clear expectations for improvement when needed.
Restaurant Server
Multiple
01.2021 - 02.2022
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Banquet Server/Food Runner
Multiple
12.2020 - 01.2021
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Parcel Sorter
Multiple
11.2020 - 12.2020
- Minimized package damage by carefully handling fragile items during the sorting process.
- Assisted in training new employees on proper sorting techniques, contributing to a more efficient workforce.
Education
A Levels -
Nanyang Junior College
11.2022
Information Systems -
Singapore Management University (SMU)
08.2025
O Levels -
Chung Cheng High School
11.2020
Skills
- Microsoft Excel
- Microsoft Office
- Resourcefulness
- Adaptability
- Leadership
- Communication
- Attention to detail
- Teamwork
Accomplishments
- EAGLES Award, Obtained for demonstrating leadership qualities, service to community and school, excellence in both academic and non-academic activities and good conduct. (Given to no more than 10% of students in Singapore)
- Good Progress Award, Obtained for showing great academic progression within short period of time.
- Academic Excellence Award, Obtained for excellent A Level results.
- SSSC Colours Award, Obtained for sporting excellence in volleyball.
Languages
Chinese
English
Future Education
Singapore Management University (SMU), Information Systems, 08/01/25
Hobbies and Interests
- Trading Pokemon cards and other miscellaneous items
- Reading up on stock markets
- Volleyball
- Singing
Introduction
I am highly motivated, self-driven and fully committed to achieving goals with hard work and dedication. I adapt rapidly to new environments and can skillfully solve various challenges given to me while delivering results at a professional standard. I maintain my composure to finish tasks under stressful conditions and do not give up easily. I am hungry for knowledge, very willing to learn and open to feedbacks given. I love voicing my suggestions, providing solutions and leading a group. Most importantly, I respect and treat others the way I want to be treated. My ace quality is my resourcefulness because I always look for creative solutions when faced with adversity. Whether it's utilising limited resources efficiently, finding innovative workarounds, or adapting quickly to unexpected changes, I make sure to remain flexible and proactive.
Timeline
E-commerce Assistant
Eco Ring
11.2024 - 02.2025
NDP Operations Room Supervisor
NS SAF
05.2024 - 08.2024
Freelance
Pokemon TCG Card Trader
06.2023 - Current
Admin Supervisor
NS SAF
06.2023 - 11.2024
Restaurant Server
Multiple
01.2021 - 02.2022
Banquet Server/Food Runner
Multiple
12.2020 - 01.2021
Parcel Sorter
Multiple
11.2020 - 12.2020
Information Systems -
Singapore Management University (SMU)
O Levels -
Chung Cheng High School
A Levels -
Nanyang Junior College
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