Summary
Overview
Work History
Education
Skills
Certification
LNGG
Timeline
Generic

Jeremy Chong Zi Gaang

East

Summary

Dedicated to leveraging knowledge and skills to drive exceptional results, a leader who values teamwork in both words and actions. Actively engages with team to foster brainstorming and collaboration, ensuring every contribution is acknowledged and appreciated. Commitment lies in equitably sharing success, where trust and respect earned hold greater significance than any accolade. Eagerly anticipates cultivating meaningful relationships and accomplishing remarkable feats together.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Logistics Strategic Planning Area Manager

Don Don Donki
02.2025 - Current
  • Currently I am managing all the distribution for stocks direct from Japan. My role is to plan the stocks allocation and ensure maximize profits and minimize losses from shrinkage and mark downs (collaboration with Japan Categories managers) due to short shelf lives. Adding on to my role, currently I am also involve in managing 6 outlets as overall in charge. I have been involve in store ops.
  • - Managing store sales, budgets and P&L.
  • - Assisting the role of strategic logistics planning and management.
  • - Roster planning of manpower.
  • - Planning for events from Japan in Singapore.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.

Manager

Ntuc Fairprice Cooperative Ltd
02.2022 - 01.2025
  • I have joined NTUC FairPrice to learn about supermarket trade and involve myself in community services.
  • In FairPrice, being a Branch Manager, I prepared:
  • Yearly budgets breakdowns and forecast. I will present the forecasted sales versus the budgets to the management monthly.
  • Planning of recovery sales and initiatives and also collaborating with internal departments and other external vendors.
  • Consistently engaging my staff in training and upskilling.
  • Being a trainer myself, I trained my staff’s OJT and also educated them with upskilling materials. Teamwork productivity is always a must to achieve greater height
  • I engaged with sales merchandiser to invite road shows and atrium sales.
  • I am also involved and engaged in preparation of ISO 9000 and internal audit including WSH.
  • Engage in community service with the MP (Community Club) to bring good to the neighborhood. E.g Festive give aways goodie bags.
  • Engage with my 1st Skool at giveaway goodie bags on Children Day and Teachers’ Day. We bring them around the stores and engage them in drawing activities and how to identify the different types of fruits and vegetables.
  • Handling customer complaints and feedback.
  • In the 2 years, I have managed to drive sales consistently and engage in work stream projects e.g Ambience, Sustainability and Service.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Assistant Retail Manager

Takashimaya Pte Ltd
03.2012 - 12.2021
  • Summary
  • In my 9 years with Takashimaya, I have been managing tenants of the food court (Food Village). I am to monitor the sales of each tenants and also the quality of food. Strategy planning, budgeting, forecast and store promotion mechanics are also plan and proposed by me. During the negotiation with our tenants regarding promotions and also pricing of food, I also plan leasing terms and sourcing of tenants which is done by me and also to propose to management.
  • Hence, during these times, we work closely with SFA and NEA to maintain the hygiene standards and also the pest controls companies.
  • In our food department, there are also many sections. I am not only managing our food court but also involve in events in Takashimaya Square. Examples are, Chinese New Year, Food Festival, Moon Cake Festival, Hokkaido Fair and also Christmas. In all these events, not only am I involve in operations but also meeting with other potential suppliers. I was also involved in the planning layout and other set up of such events.
  • Such events we work with PICO which enhance my experience in working with event companies to input more creativity and ideas into new concepts and opportunities to bring vibrant, crowd and most important sales.
  • Job scope coverage
  • Business planning, Business reviews and sales forecasting.
  • Study the consumer buying behavior and implement different and value - added promotional activities and sales programs to improve on the ‘pull’ factor.
  • Work with food vendors to improve sales and new food mix.
  • Monthly promotion theme and mechanics proposal
  • Reinforce all stalls to adhere to operation guidelines.
  • Constantly updated on competition, demand and changes.
  • Ensure the smooth operation, daily hygiene update sales operation of all stalls
  • Weekly market survey and search for newness to bring in exclusive.
  • Attend monthly sales meetings and share market information with management.
  • Managed all ad hoc duties and work as assigned by the Management.
  • People Management- Leading and motivate the team staffs to drive sales and new ideas to deliver consistent standards in both performance and results.
  • Guide and training staff on operation and customer service.
  • Working with the team to minimize human errors and improve efficiency in work.
  • Handle customers enquiries, complaints and feedback.
  • Looking out for new vendors
  • Engage in contractors to do renovation for stalls.
  • 1. Design criteria
  • 2. Elevation drawings
  • 3. Gas Installation
  • 4. Electrical Installation
  • 5. Heat Load Calculation
  • 6. Plumbing and Sanitary
  • 7. LEW inspection
  • For all individual stalls and restaurants.

Supervisor

Yuan Yu Yun Pte Ltd
01.2007 - 01.2012
  • In my four years of Yuan Yu Yun, I have been a supervisor managing staffs and also negotiate with our clients overseas. Being the leader of a team, I have to motivate my staffs intelligently working together and keep focus on the company vision and mission.
  • Doing Importing and exporting with foreign clients, this opportunity allow me to further enhance my customer service skills. The schedule of the staffs will be plan by me and regular feedback from the staffs allow me to structure the working environment to be happy one and long lasting.
  • Taking feedbacks from the clients, regarding services and goods, I will take it positively and gather views from staffs to improve on the cases.

Sales Executive

Starhub
01.2004 - 12.2006
  • In the initial stage when I join Starhub, I was to served the customers upfront and provide the best customer service experience. I have also achieved the silver award in service excellence. Later, I was involved in OJT to learn the skills of imparting knowledge and to share experiences with new staffs. The most important is to impart them with the necessary skills in work and adapting in service environment.

Sales Executive

Giordano
01.2000 - 12.2002
  • Giordano has been recognized as the best service company in all times. I have been doing frontline sales and also setting up visual merchandising. In Giordano, we go through OJT where we were thought to observe and handle customers in the most satisfying manner to ensure the experience is best.

Advertising Executive

Takashimaya
01.1998 - 06.1998
  • In the advertising department, I am involved in preparing visual advertising for the manager. Arranging photo shot for models in studios and also merchandise that are involved in weekly Straits Times advertisements.

Education

Master of Business Administration - undefined

University of Roehampton
01.2024

Bsc - Business Studies and Management

University of Bradford
01.2010

Diploma - Marketing

Singapore Polytechnic
01.2002

GCE "O" Level - undefined

Maris Stella High School
01.1997

Skills

  • Operations management
  • Relationship building and management
  • Team development
  • Goals and performance
  • Performance management
  • Staff training and development
  • Cross-functional collaboration
  • Staff training
  • Controlling costs
  • Customer relationship management
  • Resource allocation
  • Business development
  • Employee scheduling
  • Business development and planning
  • Brainstorming ideas
  • Profit maximization
  • Customer service
  • Training and coaching
  • Conflict management
  • Leadership skills
  • Team leadership
  • Operations improvements
  • Leadership development
  • Team building practices
  • Customer relations
  • Project management
  • Goal setting and performance metrics
  • Strategic planning
  • Business and operations analysis
  • Staff supervision
  • Negotiation
  • Budget preparation
  • Projections development
  • Proposal development

Certification

  • Outward Bound Australia (Cross Cultural Challenge Course)
  • Outward Bound Singapore (Marine Mobile- Kayaking)

LNGG

Language Reading Writing Speaking Listening
English Language Excellent Excellent Excellent Excellent
Chinese Language Excellent Excellent Excellent Excellent

Timeline

Logistics Strategic Planning Area Manager

Don Don Donki
02.2025 - Current

Manager

Ntuc Fairprice Cooperative Ltd
02.2022 - 01.2025

Assistant Retail Manager

Takashimaya Pte Ltd
03.2012 - 12.2021

Supervisor

Yuan Yu Yun Pte Ltd
01.2007 - 01.2012

Sales Executive

Starhub
01.2004 - 12.2006

Sales Executive

Giordano
01.2000 - 12.2002

Advertising Executive

Takashimaya
01.1998 - 06.1998

Master of Business Administration - undefined

University of Roehampton

Bsc - Business Studies and Management

University of Bradford

Diploma - Marketing

Singapore Polytechnic

GCE "O" Level - undefined

Maris Stella High School

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