Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jeremy Yeong

Jeremy Yeong

Summary

Driven Senior Client Advisor with over 12 years of experience in luxury and travel retail, notably with Bulgari South Asian Operation Pte Ltd. Excelled in clienteling, boosting sales through exceptional service and relationship building. Proficient in Microsoft Excel and skilled in team mentoring, demonstrating a blend of strategic sales acumen and effective communication.

Overview

18
18
years of professional experience

Work History

Senior Client Advisor

Bulgari South Asian Operation Pte Ltd
10.2018 - Current

• Represent as a Brand Ambassador, delivering an exciting and memorable experience to clients, creating, stimulating and maximizing sales opportunities in order to achieve store sales and profit targets as well as provide excellent service to clients.


  • Establish and develop relationship with existing clients to enhance clienteling experience and increase sales achievement.
  • Develop and engage new customers by providing customized advice and introducing them to the discovery of the brand.
  • Manage the sales process as per delivery standards.
  • Contribute to the store and service KPI's achievement and apply all sales related procedures and guidelines.
  • Perform 1-1 CRM activities with clients.
  • Perform all After Sales service and other pertinent ad-hoc duties.
  • Watch Specialist
  • Mentoring the team to meet company goals and operation.
  • Proficient in Microsoft Excel.
  • Able to do roster planning for the store.
  • Liaise with suppliers for store maintenance.

Senior Sales Executive

Lagardere Travel Retail
10.2011 - 10.2018
  • Represent as a Brand Ambassador for brands like Cartier, Chopard and Bvlgari, delivering an exciting and memorable experience to clients, creating, stimulating and maximizing sales opportunities in order to achieve store sales and profit targets as well as provide excellent service to clients.
  • Establish and develop relationship with existing clients to enhance clienteling experience and increase sales achievement.
  • Develop and engage new customers by providing customized advice and introducing them to the discovery of the brand.
  • Manage the sales process as per delivery standards.
  • Contribute to the store and service KPI's achievement and apply all sales related procedures and guidelines.
  • Assist store manager and merchandise team for stock ordering/ replenishment.
  • Mentoring the team to meet company goals and individual KPls.
  • Proficient in Microsoft Excel.
  • Liaise with suppliers for store maintenance.

Assistant Supervisor

Swiss Luxury & Jewelry Sdn Bhd
01.2010 - 01.2011
  • Roster planning for the store.
  • Mentoring the team to meet company goals and operation.
  • Listening to customer requirements and presenting appropriately to make a sale.
  • Maintaining and developing relationships with existing customers in person, and via telephone calls and emails.
  • Negotiating the terms of an agreement and closing sales.
  • Gathering market and customer information.
  • Representing the organisation at trade exhibitions, events and demonstrations.
  • Negotiating on price and costs, delivery and specifications with buyers and managers.
  • Challenging any objections with a view to getting the customer to buy.
  • Liaising with suppliers to check the progress of existing orders.
  • Checking quantities of goods on display and in stock.
  • Reviewing my own sales performance, aiming to meet or exceed targets.
  • Gaining a clear understanding of customers' businesses and requirements.
  • Attending team meeting and sharing best practice with colleagues.

Sales Executive

Swiss Union Fine Watch Sdn Bhd
01.2007 - 01.2009
  • Listening to customer requirements and presenting appropriately to make a sale.
  • Maintaining and developing relationships with existing customers in person, and via telephone calls and emails.
  • Negotiating the terms of an agreement and closing sales.
  • Gathering market and customer information.
  • Representing the organisation at trade exhibitions, events and demonstrations.
  • Negotiating on price and costs, delivery and specifications with buyers and managers.
  • Challenging any objections with a view to getting the customer to buy.
  • Liaising with suppliers to check the progress of existing orders.
  • Checking quantities of goods on display and in stock.
  • Reviewing my own sales performance, aiming to meet or exceed targets.
  • Gaining a clear understanding of customers' businesses and requirements.
  • Attending team meeting and sharing best practice with colleagues.

Education

Sekolah Menengah Kebangsaan Menjalara
Kuala Lumpur, Malaysia

Skills

    Sales driven & goal achiever

    FHH Certification Watch Advisor

    12 years working experience in luxury & travel retail

Languages

English
Malay
Chinese (Mandarin)
Chinese (Cantonese)

Timeline

Senior Client Advisor

Bulgari South Asian Operation Pte Ltd
10.2018 - Current

Senior Sales Executive

Lagardere Travel Retail
10.2011 - 10.2018

Assistant Supervisor

Swiss Luxury & Jewelry Sdn Bhd
01.2010 - 01.2011

Sales Executive

Swiss Union Fine Watch Sdn Bhd
01.2007 - 01.2009

Sekolah Menengah Kebangsaan Menjalara
Jeremy Yeong