Jeremy Wong Tan Zi Xiang

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

• Examined vehicles to determine the conditions of the vehicle's parts thoroughly during prior inspections

• Provided quality assessments of vehicles before diagnosing specific issues and assigning repair.

• Handled newly imported cars, and directly involved in the service and maintenance of customer vehicles. Personally involved in the acceptance and delivery process between Cycle n’ Carriage and vehicle owners.

• Provided excellent customer service and achieved a high rate of client satisfaction and retention, largely due to optimal customer service and outstanding graphic design services.

• Involved in many ad hoc duties, such as food and drinks preparations, cashiering, equipment maintenance, assisted in ordering of stocks and oversees daily operation of outlet.

• Worked well with other crew members and maintained a focus on Service Values and Service Excellence in the line of service.

• Developed and executed strategy for logistics and inventory management.

• Effectively negotiated to reduce direct costs of logistics • Scheduled and coordinated future shipments and deliveries.

• Prepared custom entries and deliveries.

• Coordinated with external vendors for quotation and PO/DO, in-charge of stock-taking of inventory, and delivered logistics to Naval warfare ships

• Utilize excellent time management skills to ensure that orders were received on time.

• Performed routine maintenance checks on lorry & maintained the cleanliness of the trucks to ensure goods were transported in an acceptable environment

• Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
• Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
• Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
• Collaborated with architects and contractors to ensure seamless integration of design elements.

• Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays, while effectively communicating with employees.

• Oversee daily operations and ensure smooth operations to deliver highquality products, hygiene, and safety standards. Training of new staff as well as Planning weekly work schedule for outlet staff and manage labour costs. Additional of inventory management, invoice consolidation, and generation of sales report & general equipment maintenance .

• Settled any customer disputes in a professional and pleasant manner.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Do site measurement and providing quotation to customer.