Jeremiah Jerome Pereira
Summary
Talented Manager with leadership, planning and organizational skills built throughout years of experience working in retail & food and beverage industry, dedicated to streamlining operations and uses sound judgment to create a lasting positive impact within the company.
Overview
8
8
years of professional experience
Work History
Retail Operations Manager
Actually Pte Ltd
09.2023 - Current
- Managing a team of over 15 retail staff consisting of store supervisors & sales assistants across 1 Actually & 1 Fjällräven retail store at 313 somerset and 4 OUTSIDE stores located at Wheelock, Bugis Junction, Bali Lane & Marina Square.
- Constant contact with sales, marketing, and management teams to develop solutions that accomplish revenue and company growth goals.
- Maintained all key store equipment by repairing or replacing damaged items, liaising with vendor for hardware or software products issues and contractors for store unit matters.
- Resolved issues for high-profile customers to build relationships and increase customer return spend.
Assistant Store Manager & Marketing Support
Global Partners Consulting Pte. Ltd
09.2021 - 09.2023
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Managed opening and closing procedures. Recommended changes to enhance efficiency of daily activities that greatly reduced time taken to submit reports and cut down admin errors.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads. This lead to the planning & execution of multiple event booth for trade fairs and pop up counters in major department stores such as Isetan Scotts at Shaw house & Yue Hwa Chinese Products Emporium at Chinatown.
Safe Distancing Ambassador
Enterprise Singapore
12.2020 - 07.2021
- To assist Enterprise Singapore's outreach efforts on social distancing . Advise and guide establishments/consumers to observe safe distancing measures in public places, eg, Maintain 1-meter distance, wear masks, use contact tracking, etc.
- Monitor establishments' level of compliance with accordance to advisories, Submit hourly reports of situation on the ground.
- Support in any other precautionary measures/administrative functions related to COVID-19.
Craft Beer Bar Manager
The Great Beer Experiment
07.2018 - 06.2020
- Managed team of 3 employees, overseeing hiring, training, and professional growth of employees.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, Mead and mixers.
- Performed opening and closing duties, submitted daily & monthly sales reports and prep cash deposit.
- Development of content for brand awareness, product launches and other update on social media platforms. (Facebook / Instagram)
- Managed bar online sales channels (Shopify/Redmart /GrabFood). Packing of products & coordination with delivery partners to ensure products arrive fast and without breakage.
Retail Sales Associate
Challenger
12.2017 - 06.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to brand and category.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Retail Sales Consultant (Part-Time)
Aztech
01.2017 - 04.2017
- To promote Aztech BLINK WIFI battery operated & cloud storage security camera and other smart home tech products at event roadshows and Challenger outlets.
- Identified interest in customers by explaining products and services and initiating conversations.
- Recommended specific product options to meet customer needs.
Retail Sales Consultant (Part-Time)
D-LINK
08.2016 - 12.2016
- To promote D-LINK IP WIFI home security cameras, home networking WIFI router and network repeaters at event roadshows and Challenger outlets.
- Engaged in friendly conversation with customer to better uncover individual needs. Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Retail Sales Associate
Lamy
09.2015 - 04.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to check pricing, scanned items, applied discounts, process sales, returns. printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Foundation Studies -
Kaplan
2017
Information Technology & System Administrator -
ITE
2014
N Level -
St Patrick's Secondary School
2012
PSLE -
St Stephen's Primary School
2008
Skills
- Training and Development
- Customer Service Management
- Operations Oversight
- Recruitment and Hiring
- Conflict Resolution
- Delegating Work
Languages
English (Native language)
Mandarin (Spoken Basic)
Timeline
Retail Operations Manager
Actually Pte Ltd
09.2023 - Current
Assistant Store Manager & Marketing Support
Global Partners Consulting Pte. Ltd
09.2021 - 09.2023
Safe Distancing Ambassador
Enterprise Singapore
12.2020 - 07.2021
Craft Beer Bar Manager
The Great Beer Experiment
07.2018 - 06.2020
Retail Sales Associate
Challenger
12.2017 - 06.2018
Retail Sales Consultant (Part-Time)
Aztech
01.2017 - 04.2017
Retail Sales Consultant (Part-Time)
D-LINK
08.2016 - 12.2016
Retail Sales Associate
Lamy
09.2015 - 04.2016
Foundation Studies -
Kaplan
Information Technology & System Administrator -
ITE
N Level -
St Patrick's Secondary School
PSLE -
St Stephen's Primary School
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