Jeremiah Jerome Pereira
Summary
Talented Manager with leadership, planning and organizational skills built throughout years of experience working in retail & food and beverage industry, dedicated to streamlining operations and uses sound judgment to create a lasting positive impact within the company.
Overview
8
8
years of professional experience
Work History
Retail Operations Manager
Actually Pte Ltd
Fashion Apparel / Outdoor Expedition Equipment
09.2023 - Current
- Managing a team of over 15 retail staff consisting of store supervisors & sales assistants across 1 Actually & 1 Fjällräven retail store at 313 somerset and 4 OUTSIDE stores located at Wheelock, Bugis Junction, Bali Lane & Marina Square.
- Constant contact with sales, marketing, and management teams to develop solutions that accomplish revenue and company growth goals.
- Maintained all key store equipment by repairing or replacing damaged items, liaising with vendor for hardware or software products issues and contractors for store unit matters.
- Resolved issues for high-profile customers to build relationships and increase customer return spend.
Assistant Store Manager & Marketing Support
Global Partners Consulting Pte. Ltd
Fashion Apparel / F&B / Toys & Games
09.2021 - 09.2023
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Managed opening and closing procedures. Recommended changes to enhance efficiency of daily activities that greatly reduced time taken to submit reports and cut down admin errors.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads. This lead to the planning & execution of multiple event booth for trade fairs and pop up counters in major department stores such as Isetan Scotts at Shaw house & Yue Hwa Chinese Products Emporium at Chinatown.
Safe Distancing Ambassador
Enterprise Singapore
12.2020 - 07.2021
- To assist Enterprise Singapore's outreach efforts on social distancing . Advise and guide establishments/consumers to observe safe distancing measures in public places, eg, Maintain 1-meter distance, wear masks, use contact tracking, etc.
- Monitor establishments' level of compliance with accordance to advisories, Submit hourly reports of situation on the ground.
- Support in any other precautionary measures/administrative functions related to COVID-19.
Craft Beer Bar Manager
The Great Beer Experiment
F&B
07.2018 - 06.2020
- Managed team of 3 employees, overseeing hiring, training, and professional growth of employees.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, Mead and mixers.
- Performed opening and closing duties, submitted daily & monthly sales reports and prep cash deposit.
- Development of content for brand awareness, product launches and other update on social media platforms. (Facebook / Instagram)
- Managed bar online sales channels (Shopify/Redmart /GrabFood). Packing of products & coordination with delivery partners to ensure products arrive fast and without breakage.
Retail Sales Associate
Challenger
Consumer Electronics
12.2017 - 06.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to brand and category.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Retail Sales Consultant (Part-Time)
Aztech
Consumer Electronics
01.2017 - 04.2017
- To promote Aztech BLINK WIFI battery operated & cloud storage security camera and other smart home tech products at event roadshows and Challenger outlets.
- Identified interest in customers by explaining products and services and initiating conversations.
- Recommended specific product options to meet customer needs.
Retail Sales Consultant (Part-Time)
D-LINK
Consumer Electronics
08.2016 - 12.2016
- To promote D-LINK IP WIFI home security cameras, home networking WIFI router and network repeaters at event roadshows and Challenger outlets.
- Engaged in friendly conversation with customer to better uncover individual needs. Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Retail Sales Associate
Lamy
Fine Writing Instruments
09.2015 - 04.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to check pricing, scanned items, applied discounts, process sales, returns. printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Foundation Studies -
Kaplan
2017
Information Technology & System Administrator -
ITE
2014
N Level -
St Patrick's Secondary School
2012
PSLE -
St Stephen's Primary School
2008
Skills
- Training and Development
- Customer Service Management
- Operations Oversight
- Recruitment and Hiring
- Conflict Resolution
- Delegating Work
Languages
English (Native language)
Mandarin (Spoken Basic)
Timeline
Retail Operations Manager
Actually Pte Ltd
09.2023 - Current
Assistant Store Manager & Marketing Support
Global Partners Consulting Pte. Ltd
09.2021 - 09.2023
Safe Distancing Ambassador
Enterprise Singapore
12.2020 - 07.2021
Craft Beer Bar Manager
The Great Beer Experiment
07.2018 - 06.2020
Retail Sales Associate
Challenger
12.2017 - 06.2018
Retail Sales Consultant (Part-Time)
Aztech
01.2017 - 04.2017
Retail Sales Consultant (Part-Time)
D-LINK
08.2016 - 12.2016
Retail Sales Associate
Lamy
09.2015 - 04.2016
Foundation Studies -
Kaplan
Information Technology & System Administrator -
ITE
N Level -
St Patrick's Secondary School
PSLE -
St Stephen's Primary School