Jeremiah Kef Lit Jia Jun

• Directly reporting to Executive Pastry Chef in Angliss
• Part of the Pioneer team of Pastry Division within Angliss to provide Specialized and Technical support for Pastry Channel Clients
• Channel Sales - Patisseries, Bakeries, Confectionery, Cafés, Restaurants.
• Specialized in dairy, pastry, and chocolate, artisanal, and deli meats products.

Responsibilities:

• Work closely with Principal Brands within the Pastry Category
• Provide on-ground feedback from clients, and understand the market trends and demands for specific products.
• Maintains existing accounts and works to expand the customer base for the various brands in our distributorship.
• Develop Sales and Marketing Strategies
• Follow up closely on leads and existing customers to introduce and sell in the Brands/Products, complete with a customized solution with technical knowledge and support from our Exec Pastry Chef
• Providing sales projections for procurement of products range, and proper sourcing of the products
• Daily Sales Visits, Walk-in Visits, and Cold-calling to Prospect and acquire new foodservice accounts by building good rapport and providing value-adding solutions customized to the client's business needs
• Customer satisfaction and good customer service by Prompt responses, ensuring orders are filled correctly and received on time
• Staying updated on product knowledge, market conditions, and competitors' products' pricing.
• Build product and market competence; acquire technical knowledge of products and their applications.

Business Development and Smart Home Consultant.

• I create a value proposition and market the unique features and benefits of Smart Home to establish market trends, and build rapport with my client base.
• Identified customer needs by asking questions and advising on best solutions.
• Conducted market research to identify selling possibilities and evaluate customer needs.
• Key point-of-contact for clients, answering inquiries, providing technical advice, and demonstrating how to use new products and services.
• Personalized and tailored smart home solutions that best meet the customers' needs.
• Developed and implemented strategies to increase customer base and revenue growth.

Smart Home Projects Undertaken:

• Landed properties, private residential condos, HDB, and office spaces.
• Designed, installed, and oversaw the installation of complete Smart Home Automation Systems for all projects.
• Customized smart blinds/curtains, smart security system, smart door locks, customized smart LED cove lights and lightings, smart appliances integration.

E-Commerce Sales:

• Initiated and set up the Shopee e-commerce platform for smart home products.
• Sourcing and marketing of products on Shopee.
• Logistics and Deliveries of Products and services.

• Administer fire safety, Safe Entry Measurement, and Security protocols for the church facilities; routinely inspect and complete checklists for safety equipment and update necessary records
• Schedule periodic and preventative maintenance
• Actively manage contractors and other vendors for maintenance work within the building
• Manage upgrading projects, including preparation and research, estimations, and selecting and coordinating vendors and contractors
• Facilities management:
• - Restroom, Carparks, Pool, Audio and Lightning Management
• - Inventory management - Supplies and consumables within the premise
• - HVAC Management
• - Internal Event
• - Security, SMO
• - Cleanliness and Hygiene
• Key Achievements:
• - CERT-Team, Fire rescue and response team
• - Building upgrading project for LED Lightings
• - SMO- Safe Management Officer for Safe Entry/Trace Together and facilitating the safe management protocol within the premise

• As a Business Development Manager, I assisted in following projects and roles:
• Setting goals and developing plans for business and revenue growth.
• Market Research, operational planning, and implementing new Menu and marketing initiatives
• Helping to obtain better brand recognition and market share.
• Creating and Formalizing the Café's SOP, Staff Management Guidelines.
• Creating and ensuring a proper stock-taking process and stock-ordering process.
• Customer service and product knowledge-oriented training for staff, conducting monthly staff evaluations.

• Store Manager/Senior Barista in D'Good Cafe

Certified Training in Specialty Coffee:

• SCAE Foundation Certification (Espresso Beverage)
• SCAE Intermediate Certification (Espresso Beverage)

Experiences and Achievements:

As a Store Manager, I assisted in following Projects/Roles:

• Manage daily operations in cafe, Ensuring smooth Coffee, beverage Bar and Kitchen Operations
• Creating and Formalizing of Cafe's SOP, Staff management Guidelines
• Creating and ensuring a proper stock-taking process and stock-ordering process.
• Customer service and product knowledge-oriented training for staff, conducting monthly staff evaluations.

As the Head of Coffee, I assisted in following projects and roles:

• Creating and formalizing the café's coffee SOP, QC guidelines.
• Creating Standardized Barista Training (Basic, Advanced)
• Headed R&D on coffee-based beverages, espresso blends, and filter coffees of the cafe.
• Green buyer - Working and partnering with green traders in sourcing coffee beans.
• Trainee Roaster - Facilitated and quality checked the roasting of all the production coffees.
• QC: Ensuring Proper Roast Profiles, Ensuring Proper Espresso/Filter Coffee Calibrations, and Service Quality.
• Assisted in the set-up process of the new Taka Branch ( headed the designing of the cafe's coffee bar).

• Cafe Supervisor: Barista
• Manage daily operations, stock ordering and staff training
• Operation Executive: Coordinate marketing and operations
• Visiting and managing the chain branches
• (franchisees)

Corporate Event Administration:

• Coordinated logistics for international events, including travel arrangements, accommodations, and local regulations compliance.
• Maintenance of the Administration database.
• Coordinated and allocated equipment, supplies and staff for events.
• Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.

Corporate Events Management:

• Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
• Facilitated post-event evaluations with clients and internal teams, gathering feedback to inform future event planning.
• Managed on-site event staff and volunteers, providing training and supervision to ensure high levels of service.
• Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
• Developed event themes and concepts to ensure successful execution of events.
• Organized guest support services for guests to meet accommodation, transportation and service needs.
• Provided on-site support during the day of the event including problem solving if necessary.