JERALD M
Summary
Proficient in executing installations, updates, and configurations of network components, ensuring seamless integration and functionality. Skilled in device setup, troubleshooting, and optimizing settings to enhance performance. Expertise in maintaining software and hardware to align with user requirements and improve operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Operations & Support Specialist
THE RITZ CARLTON HOTEL
08.2022 - Current
- Configured LAN wireless access points for smoother communications between staff and clients.
- Explained correct network equipment use to assist clients and employees.
- Applied firewalls and VPNs to prevent unauthorised access to networks.
- Troubleshot connectivity issues, restoring internet and network access quickly and efficiently.
- Installed and configured network hardware, including routers, switches, and firewalls, to support company operations.
- Operated, maintained and troubleshot network systems.
- Upgraded network, operating system and application software.
- Managed wireless access points, VPN connections, and network protocols to ensure secure and efficient remote access.
- Troubleshot and resolved network issues, minimising downtime and maintaining productivity across all departments.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Network Technician
ENG LENG Contractors PTE LTD
04.2018 - 03.2020
- Troubleshot connectivity issues, restoring internet and network access quickly and efficiently.
- Successfully resolved IT issues using telephone support, remote access software and on-site assistance.
- Installed and configured network hardware, including routers, switches, and firewalls, to support company operations.
- Diagnosed software faults, efficiently debugging and reinstalling packages to reduce downtime.
- Established, repaired and optimised networks by installing wiring, cabling and devices.
- Successfully diagnosed and resolved hardware, software and application faults to maintain stability.
- Operated, maintained and troubleshot network systems.
- Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.
- Completed set up tasks for companies, including installing and configuring PCs, phones and printers.
- Calibrated new devices including laptops, desktops and related accessories, readying for service users.
- Upgraded network, operating system and application software.
- Maintained various data communications systems.
- Monitored network security, implemented firewalls, and antivirus software to protect against cyber threats.
- Resolved complex repairs, including corrupted hard drives and data recovery.
Network Support Engineer
Systech
12.2015 - 02.2018
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Employed firewalls and VPNs to safeguard network security and block unauthorized access.
- Diagnosed and executed resolution for network and server issues.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Provided smooth communications by configuring LAN technology, wireless access points
- Guided clients and employees in effective use of network equipment, enhancing user experience and operational efficiency.
- Designed and implemented enterprise IP networking infrastructure according to clients' parameters.
- Successfully deployed server overhaul of both wired and wireless networks, completing projects ahead of the anticipated deadline.
- Researched network technology trends and analysed existing architecture to provide actionable improvement recommendations to clients.
- Analyzed root causes of recurring issues to develop long-term solutions that increased reliability across multiple networks.
- Developed internal policies for connectivity to networking tools, enabling secure and reliable access for on- and off-site assets.
- Conducted regular backups of critical data, safeguarding against loss or corruption due to potential system failures.
- Developed custom scripts for automating routine tasks, increasing efficiency within the team.
- Worked closely with information security teams in addressing identified vulnerabilities within the organization's IT infrastructure
- Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
Education
Bachelor of Science - Electronics
St.Joseph’s College (Autonomous) Trichy
Tamil Nadu, India04-2014
Skills
- Network troubleshooting
- Access issue resolution
- Ticket management
- Root cause analysis
- Network security
- Wireless networking
- Hardware and networking
- Networking technologies
- Routing protocols
- Switching technologies
- Windows Server management
- Cisco certifications
- Internet infrastructure
- Data backup strategies
- Basic AWS knowledge
- Microsoft Office Suite
- Basic AWS knowledge
Custom
Finger Print Based Attendance System
Certification
Advanced Diploma In Hardware & Network Engineering (HARDWARE, NETWORKING AND SERVER 2019)
CCNA - Cisco Certified Network Associate -2022 to 2025
Timeline
Technical Operations & Support Specialist
THE RITZ CARLTON HOTEL
08.2022 - Current
Network Technician
ENG LENG Contractors PTE LTD
04.2018 - 03.2020
Network Support Engineer
Systech
12.2015 - 02.2018
Bachelor of Science - Electronics
St.Joseph’s College (Autonomous) Trichy