Jerald Lim
Summary
Dynamic professional with a robust background in safety and customer service, exemplified during my tenure at Singapore General Hospital. Excelled in delivering comprehensive training and enhancing customer experience. Proficient in Microsoft Office and adept in effective communication & time management, I consistently ensure accuracy and efficiency in high-stakes environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
WSH Coordinator
Kingpoint Technology
03.2022 - Current
- Conducted a training induction program for potential contractors.
- Organized safety training sessions for staff members on a regular basis.
- Ensured that all necessary documents, such as the incident report, were completed accurately and submitted promptly to the customer.
- Assisted in incident investigation by gathering information from witnesses, and reviewing relevant documents.
Senior Patient Service Associate
Singapore General Hospital
01.2019 - 02.2022
- Performed data entry tasks into electronic health record system.
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
- Provided information to patients regarding billing procedures and payment plans.
- Assisted with preparing documents for insurance companies in order to obtain reimbursement for services rendered.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Visa Consultant
VFS Global
07.2018 - 12.2018
- Assisted customers in completing the necessary paperwork for their visa applications.
- Reviewed all customer documentation to ensure accuracy prior to submission.
- Coordinated with foreign embassies, consulates, and government agencies when necessary.
- Creation and storage of biometric data in the system.
- Provided customers with accurate information regarding visa application requirements, deadlines, and procedures.
Education
BSc - Human Factors in Safety
Singapore University of Social Sciences
12.2023
Diploma - Environmental Science
Republic Polytechnic
12.2015
Skills
- Microsoft Office
- Effective Communication
- Customer service-oriented
- Time management
Certification
bizSAFE Level 4, Workplace Safety and Health Management in Construction Industry
Expected Salary
$3400-$3500
Languages
English
First Language
Chinese (Mandarin)
Intermediate (B1)
B1
Accomplishments
- Awarded for the best presentation group during a student exchange program in Hakodate
Timeline
WSH Coordinator
Kingpoint Technology
03.2022 - Current
Senior Patient Service Associate
Singapore General Hospital
01.2019 - 02.2022
Visa Consultant
VFS Global
07.2018 - 12.2018
BSc - Human Factors in Safety
Singapore University of Social Sciences
Diploma - Environmental Science
Republic Polytechnic
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