Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Business Development- and Operations Manager
Eternis Fine Chemicals Singapore Pte Ltd
07.2019 - 12.2022
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Developed systems and procedures to improve operational quality and team efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Supply chain management
Commercial Manager South East Asia
Bulk Tainer Logistics Asia Pte Ltd
06.2018 - 06.2019
- Commercial and operational coordination for South East
- Asia
- Managing of key account customers with regional head
- Offices in the region
- Supervision of all Bulk Tainer tank container fleet
- Activities in South East Asia
- Business development for Bulk Tainer tank container
- Business in South East Asia
- Management of Bulk Tainer agents in South East Asia
- Coordination and cooperation with Bulk Tainer offices and agents worldwide
- Tender Participation and RFQs
- Technical inspection of iso tank containers in the depot
- Freight negotiation with shipping lines
- Managing of third party service providers in South East
- Asia
Business Development Manager
Leschaco Pte Ltd
01.2015 - 05.2018
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Built relationships with customers and community to establish long-term business growth.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Kept meticulous client notes and updated account information in company databases.
- Cooperation and coordination with other tank container competence centres and the tank container
management - Handling of RFQ's and tenders
- Freight negotiations with shipping lines
Technical Operations Manager
Dimar Tec Pte Ltd
Singapore
2014.01 - 2014.06
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Project Manager
C. Melchers GmbH & Co. Singapore
Singapore
2011.01 - 2013.12
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Negotiated and managed third-party contracts related to project deliverables.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Coordinated material procurement and required services for projects within budget requirements.
- Reported regularly to managers on project budget, progress and technical problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
Technical Translator (part time)
Pepperl & Fuchs Ltd
Singapore
2009.10 - 2010.12
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Translation of technical documents, drawings and
correspondence from German to English and English to
German
Operations Manager
Rothenberger Asia Pte Ltd
Singapore
2006.06 - 2009.06
International Sales Manager
6t9 Collection Pte Ltd
Singapore
2005.08 - 2006.05
Sales & Marketing Manager
Byram International Pte Ltd
Singapore
2005.02 - 2005.05
Senior Export Sales Coordinator
Bevan Funnell Ltd.
Newhaven, United Kingdom
03.2003 - 11.2004
Service Coordinator
C. Dugard Ltd
Brighton & Hove, United Kingdom
03.2001 - 03.2003
Coordinator
C. Melchers GmbH & Co
Colombo, Sri Lanka
01.1999 - 12.2000
Representative Coordinator
C. Melchers GmbH & Co
Shanghai, P.R. China
09.1996 - 12.1998
Product Manager
C. Melchers GmbH & Co
Bremen, Germany
08.1994 - 09.1996
Education
High School Diploma -
06.1994 - 05.1996
High School Diploma -
08.1992 - 06.1994
Skills
- Microsoft Office Suite Expertise
- Team Leadership
- Superb Time Management Skills
- Cultural Awareness
- Inventory Control
- Business Planning
- Supply Chain Distribution
- Negotiation
- Operations Oversight
- Maintaining Compliance
- Product Management
- Management
- Business Development Understanding
- Customer Relationship Management
- Leadership
- Distribution Center Management
- High-Pressure Environments
Languages
German
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Development- and Operations Manager - Eternis Fine Chemicals Singapore Pte Ltd
07.2019 - 12.2022
Commercial Manager South East Asia - Bulk Tainer Logistics Asia Pte Ltd
06.2018 - 06.2019
Business Development Manager - Leschaco Pte Ltd
01.2015 - 05.2018
Technical Operations Manager - Dimar Tec Pte Ltd
2014.01 - 2014.06
Project Manager - C. Melchers GmbH & Co. Singapore
2011.01 - 2013.12
Technical Translator (part time) - Pepperl & Fuchs Ltd
2009.10 - 2010.12
Operations Manager - Rothenberger Asia Pte Ltd
2006.06 - 2009.06
International Sales Manager - 6t9 Collection Pte Ltd
2005.08 - 2006.05
Sales & Marketing Manager - Byram International Pte Ltd
2005.02 - 2005.05
Senior Export Sales Coordinator - Bevan Funnell Ltd.
03.2003 - 11.2004
Service Coordinator - C. Dugard Ltd
03.2001 - 03.2003
Coordinator - C. Melchers GmbH & Co
01.1999 - 12.2000
Representative Coordinator - C. Melchers GmbH & Co
09.1996 - 12.1998
Product Manager - C. Melchers GmbH & Co
08.1994 - 09.1996
Vocational School For Wholesale And Foreign Trade - High School Diploma,
06.1994 - 05.1996
Two-year Higher Commercial School - High School Diploma,
08.1992 - 06.1994
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