Jing Wei Yong
Summary
Dynamic professional with extensive experience at Rolex Singapore PTE LTD, excelling in new hire training and program management. Proven track record in enhancing trainee engagement and streamlining onboarding processes, resulting in increased productivity. Skilled in public speaking and creative problem solving, fostering collaboration and driving team success.
Overview
8
8
years of professional experience
Work History
Commercial Trainer
Rolex Singapore PTE LTD
01.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Streamlined onboarding process, reducing new hire ramp-up time.
Commercial Executive
Rolex Singapore PTE LTD
01.2023 - Current
- Analyzed sales data to inform future strategies, making informed decisions on resource allocation and prioritization.
- Collaborated cross-functionally to optimize sales processes, improving efficiency and effectiveness in driving revenue growth.
- Implemented performance metrics to measure success against established goals regularly, adjusting strategies as needed for continuous improvement.
- Strengthened client relationships through regular communication, ensuring high levels of satisfaction and repeat business.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Customer Service Officer
Rolex Singapore PTE LTD
04.2020 - 12.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Marketing Director
PropNex Singapore
02.2019 - 12.2021
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Created content and promotional materials to drive engagement and conversions.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Optimized digital marketing efforts for increased online presence and customer engagement.
- Improved lead generation through targeted email marketing campaigns and data-driven analytics.
- Negotiated advantageous contracts with vendors and service providers, reducing marketing costs while maintaining quality.
- Created and managed social media campaigns to increase brand engagement.
Senior Sales Associate
Club21 PTE LTD
06.2017 - 01.2018
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Used POS system to process sales, returns, online orders, and gift card activations.
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Train-the-trainer
- Course planning
- Training needs analysis
- Lesson planning
- Program management
- Materials preparation
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Commercial Trainer
Rolex Singapore PTE LTD
01.2023 - Current
Commercial Executive
Rolex Singapore PTE LTD
01.2023 - Current
Customer Service Officer
Rolex Singapore PTE LTD
04.2020 - 12.2022
Marketing Director
PropNex Singapore
02.2019 - 12.2021
Senior Sales Associate
Club21 PTE LTD
06.2017 - 01.2018
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