JENNY NG
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at Medsupply International Ltd, showcasing strong problem-solving and teamwork skills. Excelled in delivering training, digital literacy programs, and ensuring timely project completions demonstrating a blend of technical proficiency and exceptional interpersonal abilities.
Overview
16
16
years of professional experience
Work History
Digital Ambassador
IMDA
01.2022 - Current
- Self-motivated, with strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Coach and equip seniors and hawkers with basic digital skills
- Conducting digital class to seniors in using government digital apps within a group and individual settings
ORDER DESK EXECUTIVE/WAREHOUSE SPECIALIST
MEDSUPPLY INTERNATIONAL PTE LTD
08.2014 - 12.2021
- Report to operations manager & warehouses manager
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Refurbishing of airplane first aid kits for private jets and commercial airlines
- Assembling of new airplane first aid kits under minimal supervision
- Ensure timely delivery of sales order within 48 hours
- Ensure medicinal supply matches customers requirements for jet planes & ships
TICKETING CREW
Universal Studios Singapore
06.2009 - 04.2014
- Report to Team Manager & Area Manager
- Ensure smooth daily entry operation pertaining to sales of ticket to guests and tour groups
- Daily reconciliation of sales report
- Attending to general guest enquiries
- Perform general customer service duties and Ad Hoc duties to other operations division as and when required
- Conduct training sessions for new trainess
Education
Environmental Services -Cleaning Chemical Handling
WSQ
Singapore08-2024
Customer Management - Level 3
Customer Service Management
Singapore08-2024
Effectiveness Management- Level 3
Environmental Services
Singapore08-2024
Equipment & Inventory Management - Level 3
Environmental Services
Singapore08-2024
Behavioural Conflict Management - Level 2
WSQ
Singapore07-2024
Health, Safety And Nutrition- Level 3
WSQ
Singapore05-2024
Career Coaching - Level 3
WSQ
Singapore04-2024
Skills
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Problem-solving
Timeline
Digital Ambassador
IMDA
01.2022 - Current
ORDER DESK EXECUTIVE/WAREHOUSE SPECIALIST
MEDSUPPLY INTERNATIONAL PTE LTD
08.2014 - 12.2021
TICKETING CREW
Universal Studios Singapore
06.2009 - 04.2014
Environmental Services -Cleaning Chemical Handling
WSQ
Customer Management - Level 3
Customer Service Management
Effectiveness Management- Level 3
Environmental Services
Equipment & Inventory Management - Level 3
Environmental Services
Behavioural Conflict Management - Level 2
WSQ
Health, Safety And Nutrition- Level 3
WSQ
Career Coaching - Level 3
WSQ
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