Jenny Pham
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills.Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Executive
LePetit SPA
01.2015 - 01.2016
- Assisted members in reservations: Facilitated spa treatment and fitness class bookings, allocated treatment rooms, and scheduled therapists efficiently
- Appointment punctuality: Ensured timely arrival of clients and therapists for scheduled appointments, guaranteeing smooth operations
- Professional client interactions: Greeted and assisted clients with a friendly demeanor, conducted consultations, and contributed to sales closure
- Handling client requests and complaints: Addressed customer queries, managed complaints, and provided essential information to the Executive/Manager for service improvement
- Outlet tours: Conducted tours for walk-ins and new clients, portraying a professional image and fostering trust
- Product and service knowledge: Studied treatments and products to instill client trust, carried out sales recommendations, and recommended treatment packages based on client records
- Associate Learning & Development
- Training: Actively participated in all assigned training sessions
- Orientation and training: Ensured thorough orientation and training for new associate members, promoting a high level of service through coaching and regular training
- Grooming standards: Maintained a high standard of grooming for associate members
- Professional conduct: Ensured professional behavior and conduct of associate members while on duty
- Supervise, Monitor and Support
- Sales supervision: Monitored and supported Lifestyle Coordinators, Casual Labors, and Interns in advising and closing sales of packages and retail products
- Event coordination: Coordinated workshops and hotel-associated events
- Facility maintenance: Initiated maintenance of outlet facilities and equipment
- Budget monitoring: Assisted in monitoring operational budgets, controlling costs and sales commissions
- Staff professionalism: Ensured staff professionalism in handling guests and members
- Leadership
- Team leadership: Led, motivated, and built an outstanding team, fostering teamwork that exceeded members' and guests' expectations
- Daily briefing: Conducted daily briefings in the absence of Manager/Assistant Manager
- Reports & Meetings
- Reporting: Assisted in collating and consolidating reports for management
- Meeting attendance: Attended meetings as required
- Policy and Procedures
- Adherence: Acted in accordance with all policies and procedures, ensuring efficient and effective meeting of members' needs
- Hygiene and Safety
- Hygiene maintenance: Assisted in maintaining hygiene levels and reported potential hazards to the Manager
- Safety adherence: Adhered to fire and safety rules and regulations, fully understanding the outlet's rules and regulations
- Product Knowledge
- Stay informed: Maintained knowledge of promotions, product launches, and outlet updates
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Coached and mentored junior team members, contributing to their professional growth and development.
Retail Soup Outlet Owner
Lao Huo Tang
01.2017 - 01.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Part time Interpreter for Construction Company for Newly Vietnamese worker
01.2022 - 08.2022
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Provided language translation and customer service skills to clients in Constructions business sectors.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Offered language instruction to help clients improve language skills.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
Full Time Housewife
08.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks
Education
International English Language Testing System - English
British Council
Singapore10.2013
Bachelor of Business Management (Economics) - Economics
National Economics University
Hanoi01.2009
Skills
- Good Telephone Etiquette
- Social Perceptiveness
- Verbal Communication
- Teamwork and Collaboration
- Excellent Communication
- Fluent in Vietnamese and English
- Dependable and Responsible
- Flexible and Adaptable
- Multitasking Abilities
- Public Speaking
Timeline
Full Time Housewife
08.2022 - Current
Part time Interpreter for Construction Company for Newly Vietnamese worker
01.2022 - 08.2022
Retail Soup Outlet Owner
Lao Huo Tang
01.2017 - 01.2021
Customer Service Executive
LePetit SPA
01.2015 - 01.2016
International English Language Testing System - English
British Council
Bachelor of Business Management (Economics) - Economics
National Economics University
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