Jenny Ooi
Overview
17
17
years of professional experience
Work History
Beauty Consultant
Expressions
09.2021 - 11.2024
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted consultations to understand client's desired look.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
Beauty Supervisor
New York Skin Solutions
02.2018 - 09.2020
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Boosted client loyalty through targeted marketing campaigns that encouraged repeat visits.
- Assessed and identified specific skin needs for personalized skincare guidance.
- Conducted regular staff meetings for effective communication of goals, updates, and feedback.
- Met sales goals, supporting organizational health through consistent and reliable service.
Beauty Consultant
Shakura Pigmentation Beauty
01.2015 - 02.2018
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted consultations to understand client's desired look.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
Property Agent
Popular Realty
02.2008 - 02.2013
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
Education
Graduate Certificate - Business Administration
SCEI
Australia 01.2015
Skills
- Retail experience
- Client relationship building
- Customer service
- Relationship building
- Negotiation and closing deals
Timeline
Beauty Consultant
Expressions
09.2021 - 11.2024
Beauty Supervisor
New York Skin Solutions
02.2018 - 09.2020
Beauty Consultant
Shakura Pigmentation Beauty
01.2015 - 02.2018
Property Agent
Popular Realty
02.2008 - 02.2013
Graduate Certificate - Business Administration
SCEI
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