Jenny Lim
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Client Service Manager / First Vice President
UOB Private Bank
08.2023 - 11.2023
- As a people manager, I oversaw recruitment, guided and coached Client Advisor Assistants (CAA), ensuring their optimal utilization and streamlining processes to foster growth opportunities.
- In charge of overseeing a team of 10 Client Advisor assistants (CAAs) for the Singapore and EAM (External Asset Management) market.
- Possess a robust comprehension of diverse asset classes, encompassing bonds, foreign exchange (FX), stocks, and funds, along with a thorough understanding of their respective trading and settlement cycles.
- Served as the escalation point for front office operational matters, ensuring timely resolution of client issues
- Led discussions across departments on process enhancements to drive efficiency and operational improvements.
Senior Business Manager / Vice President
Credit Suisse AG Singapore (Location Business Management)
08.2022 - 08.2023
- Responsible for client lifecycle related processes and transformation projects with key focus on onboarding and periodic review
- Conducted User Acceptance Testing (UAT) and ensured that feedback was thoroughly considered before implementation of any system enhancements or developments
- Collaborated with the Product Owner and IT to explore alternative workarounds, enabling the timely rollout of deliverables
- Approved Front Office procedures and ensured the synchronization of any updates with system releases
- Led discussions with Business Risk, Platform Lead, and IT teams to address any raised queries or issues promptly, ensuring swift resolutions.
Business Manager / Director
Bank of Singapore - Global South Asia and Middle East Team (GSAM)
10.2019 - 07.2022
- Acted as the primary advocate for business, ensuring their input was considered and incorporated into all system development initiatives
- Engaged in close collaboration with product owners, delivering constructive feedback during sprint reviews, and ensuring timely sign-off prior to the commencement of system development
- Successfully represented the business in numerous simultaneous transformation initiatives, encompassing areas such as trade placement and client statements
- Acted as the representative for the business in both internal and external events or projects, ensuring the timely completion of all remediation exercises
- Supported the Global Market Head (GMH) and Market Head (MH) in handling process-related escalations and facilitating new product approvals.
Functional Specialist (Ops) and Custody Services lead / Director
Bank of Singapore - Operations
01.2016 - 10.2019
- Assumed the role of Ops lead for any new business, overseeing the process sign-off for Accounts Onboarding, Credit Services, Transaction Services, and Technology
- Participated in BOS Barclays integration, responsible for the onboarding of complex swap product and client tax segregation requirements
- Successfully onboarded Global custodian Citibank for Group OCBC and worked on documentation requirements with OCBC Secretariat and Legal
- Ensured all operational aspects of onboarding for settlements including cash account set up, RMA swift connectivity and setting up of CDP depository accounts are implemented
- Provided guidance on setting up of account structure for various jurisdictions e.g
- Application of FIAMI license via Citibank Japan
- Directed the establishment of a new business structure framework, leading weekly recurring functional specialist meetings, with a focus on consolidating sign-offs for complex products or requests
- Served as a key representative from Ops in the Innovation project BOS-X, collaborating with Hex Trust and IBM to evaluate potential digital asset solutions for Private Banking.
Assistant Relationship manager / Associate Director
UBS AG Singapore - Thailand Team
01.2014 - 07.2015
- Ensured all administrative arrangement for client onboarding and transactional processes and any other miscellaneous requests are completed on time
- Handed all order placement and lifecycle management activities for clients are executed promptly and accurately
- Mastered the account opening process and ability to open accounts within a three day turnaround with proper Compliance approvals obtained
- Adhered to all Cross border regulations and complete all relevant regulatory training per bank policy
- Supported Desk Head in terms of Desk meeting coordination as well as minutes documentation.
Senior Analyst / Associate Director
UBS AS Singapore - Operations Service Centre & Premium Advisory Team
05.2011 - 12.2013
- Assumed the role of a Quality Assurance (QA) Functional manager for Accounts Services department
- Prepared Key Performance indicator reports (Daily and monthly basis) for senior management review
- Attended Accounts Services managerial meeting and discussions to understand new developments or processes and provided suggestions on how to manage the queries as well as training up the agents
- Performed Agent reviews for individual agent to ensure quality of responses for the queries received
- Discussed process gaps identified during Agent review and provide suggestions to the Line manager of the team on possible process enhancement
- Performed call shadowing for individual agents to ensure proper call handling and conducted monthly QA workshops for all Agents to instill and cultivate customer service mindset
- Provided coaching and guidance to newly joined team colleagues on New Business Initiatives and Complex Transactions assigned
- Worked with various Group Operations teams' Line managers or Subject Matter experts in different functions such as Legal, Compliance and IPS to agree on customized product or process flows
- Provide new ideas and solutions for our UHNW or GFO clients basis on existing servicing models that best suit their needs.
Senior Analyst / Associate Director
UBS AG Singapore - Operations Products & Transactional Customization Team
02.2006 - 04.2011
- Assumed the team lead role for Premium Services team to review and access the feasibility of New Business requests and Product Approvals from Operations perspective
- Ensured KPI for the team is met per the requested timeline stipulated for each new business case or key client requests
- Guided team mates with regards to tasks assigned and ensure all relevant risks are being taken into consideration with the application of checklists established
- Provided informal training sessions to team mates during daily team meeting on different topics e.g
- High level funds settlement process workflow etc
- Assisted in setting of team objectives, team capacity heat map and certification questions
- Worked with various Operations teams' Line managers or Subject Matter experts to agree on customized product or process flows
- Worked closely with Functional Management team to understand market initiatives development, perform impact analysis and communicate the changes to relevant stakeholders
- Handed team's escalated or ultra-high net worth KC client cases and ensured trust and credibility maintained with Marketing team Country team heads, Desk Heads or Business Team managers
- Participated in Risk Management Taskforce and provided review on Thailand Trades settlement process
- Completed a 3 months exchange in Hong Kong during year 2008 with Products specialists' team for Jump start 2009.
Junior Analyst / Non Officer
UBS AG Singapore - Operations Service centre
12.2004 - 01.2006
- Attended to client queries on Operations related processes and issues with timely and accurate information
- Attended monthly engagement meetings with front office marketing colleagues to build and maintain rapport
- Handed escalations issues and work with the various Operations team on root cause analysis
- Ensured proper process review and improvement being implemented
- Prepared client education materials for exceptional process workflows or market specific requested information
- Monitored and hand held key transactions from a front to back coordinating perspective to ensure the transaction completes smoothly.
Education
Nanyang Business School Banking and Finance -
Nanyang Technological University
07.2003
Skills
- Private Banking custody
- Wealth Management settlement
- Business Process Implementation
- Stakeholder Relationship management
- Business Transformation
- Client servicing
- Communication
- Leadership and team management
Accomplishments
- EXSA Silver Award winner (01/2021 - 12/2021)
- BOS Agile conference - Best Agile Champion (01/2021 - 01/2022)
- BOS CEO Recognition Award - Teamwork Category
- Digital services adoption drive (01/2020 - 12/2020)
- BOS Innovation challenge - Gold Award - Digital Assets custody (BOS-X) (01/2019 - 12/2019)
- Functional Specialist (01/2019 - 12/2019)
- BOS CEO Recognition Award - Future Leader (01/2017 - 12/2017)
- BOS CEO Recognition Award - Future Leader (01/2016 - 12/2016)
Certification
- Certificate of Accomplishment - Professional attachment program (NTU), 11/2001, 12/2001 Keppel Tatlee Bank Ltd
- CACS Paper 1 (Aug 2023) & Paper 2 (July 2023)
- M5 - Rules and Regulations for FInancial Advisory Services, 05/2015, 05/2015
- Singapore College of Insurance M9 - Life insurance and investment linked policies, 09/2003
- Advanced Certificate in Private Banking, 12/2017, 01/2018
hobbies and interests
- Technopreneurs
- Digital Assets custody
- Metaverse
- ESG
- Mindfulness
- Exercising
- Traveling
- Gardening
Timeline
Client Service Manager / First Vice President
UOB Private Bank
08.2023 - 11.2023
Senior Business Manager / Vice President
Credit Suisse AG Singapore (Location Business Management)
08.2022 - 08.2023
Business Manager / Director
Bank of Singapore - Global South Asia and Middle East Team (GSAM)
10.2019 - 07.2022
Functional Specialist (Ops) and Custody Services lead / Director
Bank of Singapore - Operations
01.2016 - 10.2019
Assistant Relationship manager / Associate Director
UBS AG Singapore - Thailand Team
01.2014 - 07.2015
Senior Analyst / Associate Director
UBS AS Singapore - Operations Service Centre & Premium Advisory Team
05.2011 - 12.2013
Senior Analyst / Associate Director
UBS AG Singapore - Operations Products & Transactional Customization Team
02.2006 - 04.2011
Junior Analyst / Non Officer
UBS AG Singapore - Operations Service centre
12.2004 - 01.2006
Nanyang Business School Banking and Finance -
Nanyang Technological University
- Certificate of Accomplishment - Professional attachment program (NTU), 11/2001, 12/2001 Keppel Tatlee Bank Ltd
- CACS Paper 1 (Aug 2023) & Paper 2 (July 2023)
- M5 - Rules and Regulations for FInancial Advisory Services, 05/2015, 05/2015
- Singapore College of Insurance M9 - Life insurance and investment linked policies, 09/2003
- Advanced Certificate in Private Banking, 12/2017, 01/2018
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