Jenny Kow
Summary
Proven track record in enhancing customer satisfaction and optimizing revenue opportunities, notably with South East Asia Hotel Pte Ltd. Expert in staff training and Microsoft Office Suite, I excel in employee supervision and hospitality services, achieving significant improvements in operational efficiency and guest relations.
Overview
32
32
years of professional experience
Work History
Assistant Front Office Manager
South East Asia Hotel Pte Ltd
2020.04 - Current
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
- Interacted with customers by phone, email, or in-person to provide information.
Real Estate Consultant
Huttons Asia Pte Ltd
2005.01 - 2017.12
- Researched commercial and residential real estate deals.
- Communicated with clients to understand property needs and preferences.
- Developed long-lasting relationships with clients by providing exceptional customer service throughout the entire transaction process.
- Conducted thorough market research to guide clients through the decision-making process in purchasing properties.
- Advised clients on pricing strategies, resulting in quicker property sales at optimal prices.
Cabin Crew Member
Singapore Airlines
1992.12 - 2000.02
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
Education
GCE A Level - Business Administration
Nanyang Junior College
Singaporr 12.1982
Skills
- Customer Service
- Staff Training and Development
- Employee Supervision
- Cash Handling Accuracy
- Data inputting
- Reservation handling
- Microsoft Office Suite
- Hospitality services
Timeline
Assistant Front Office Manager
South East Asia Hotel Pte Ltd
2020.04 - Current
Real Estate Consultant
Huttons Asia Pte Ltd
2005.01 - 2017.12
Cabin Crew Member
Singapore Airlines
1992.12 - 2000.02
GCE A Level - Business Administration
Nanyang Junior College
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