Jenny Do
Summary
Accommodating Customer Service Executive with 5 years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications, [Software]. Highly motivated and driven to achieve set goals and targets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Support & Operation Coordinator
PPTC Technology Services Pte Ltd
12.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Admin
Winwin Digital Security Pte Ltd
09.2019 - 11.2021
- Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
- Introduced innovative problem-solving methodologies that led to increased efficiency in handling diverse scaling challenges.
- Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates'' increase in delivered projects.
- Enhanced team productivity by implementing agile methodologies, fostering collaborative and efficient work environment.
Customer Support & Project Coordinator
PPTC Technology Services Pte. Ltd
01.2016 - 08.2019
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Administrative Clerk
ACCELTEAM Technologies Pte. Ltd.
02.2015 - 06.2016
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Administrative Clerk
GEMSPRING TECHNOLOGIES PTE LTD
09.2011 - 11.2014
- Input data and processed system change to generate accurate reports.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Education
Bachelor of Law - International Trade Law
Vietnam National University
Vietnam09.2011
Diploma - Digital Marketing
Digital Marketing Institute
Dublin, Ireland12.2021
International Business Management Certificate - Business Management
University of Economics Ho Chi Minh City
Vietnam12.2019
Microsoft Office Qualification - Microsoft Office
Vietnam National University
Vietnam08.2011
Skills
Work Planning and Prioritization
Relationship Building
Team Collaboration
Customer Engagement
Complaint Handling
Presentation Skills
Computer Skills
Problem-solving abilities
Microsoft Office
MS Office
Certification
• Professional Diploma in digital Marketing
Digital Marketing Institute, Dublin, Ireland.
Period: Jun 2021- Dec 2021
• International Business Management Certificate
University of Economics Ho Chi Minh City
Period: September 2009 – December 2009
• Microsoft Office (Word, Excel, Powerpoint) qualification: Level B
Vietnam National University – Ho Chi Minh City
Timeline
Customer Support & Operation Coordinator
PPTC Technology Services Pte Ltd
12.2021 - Current
Sales Admin
Winwin Digital Security Pte Ltd
09.2019 - 11.2021
Customer Support & Project Coordinator
PPTC Technology Services Pte. Ltd
01.2016 - 08.2019
Administrative Clerk
ACCELTEAM Technologies Pte. Ltd.
02.2015 - 06.2016
Administrative Clerk
GEMSPRING TECHNOLOGIES PTE LTD
09.2011 - 11.2014
Bachelor of Law - International Trade Law
Vietnam National University
Diploma - Digital Marketing
Digital Marketing Institute
International Business Management Certificate - Business Management
University of Economics Ho Chi Minh City
Microsoft Office Qualification - Microsoft Office
Vietnam National University
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