JENNY CHAI YING QIAN
Summary
Dynamic beautician with extensive experience at STRIP PTE.LTD., specializing in personalized beauty consultations and advanced hair removal techniques. Proven ability to build strong client relationships and enhance satisfaction through exceptional communication and attention to detail. Committed to maintaining a hygienic environment and delivering outstanding customer service.
Overview
2026
2026
years of professional experience
Work History
Beautician
STRIP PTE.LTD.
06.2023 - Current
- Performed skin analysis to recommend personalized beauty treatments.
- Maintained cleanliness and organization of workstations and tools for optimal efficiency.
- Developed strong client relationships through effective communication and consultation skills.
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Utilized advanced techniques in hair removal, including waxing, threading, and laser procedures.
Spa Therapist
SPA 9
2020 - 05.2023
- Delivered customized spa treatments to enhance client satisfaction and wellness.
- Collaborated with team members to maintain a clean and organized treatment environment.
- Educated clients on post-treatment care for optimal results and long-term benefits.
- Assisted in developing new treatment protocols to improve service offerings and efficiency.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Front Desk Receptionist
SPA 9
2018 - 2019
- Greeted and assisted clients, ensuring a welcoming atmosphere.
- Managed appointment scheduling using booking software to optimize service flow.
- Handled inquiries via phone and email, providing accurate information promptly.
- Processed payments and maintained accurate transaction records for services rendered.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Skills
- Waxing services
- Safety and sanitation
- Massage techniques
- Appointment scheduling
- Sales and upselling
- Hair removal methods
- Skin analysis
- Waxing treatments
- Client consultations
- Relationship building and management
- Product upselling
- Clear communication
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Malay
Intermediate (B1)
Timeline
Beautician
STRIP PTE.LTD.
06.2023 - Current
Spa Therapist
SPA 9
2020 - 05.2023
Front Desk Receptionist
SPA 9
2018 - 2019