Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jenny

Singapore

Summary

To be contributing to a company with my hardwork and willingness to learn.

Offering analytical mindset and strong problem-solving capabilities, eager to learn and grow in operations environment. Brings solid understanding of process optimization and resource management, with strong attention to detail and effective communication. Ready to use and develop organizational and analytical skills in the role.

Overview

28
28
years of professional experience

Work History

Operational Manager

PIT Master Holding Pte Ltd
01.2020 - 09.2024
  • Managing 6 outlets under principle company
  • Outlet visiting
  • Improved team productivity through effective communication, training, and performance
  • Managed budgets for multiple outlets ensuring cost control.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Developed strong relationships with customer & vendors resulting in better pricing negotiations and improved service levels.

Branch Manager

OBAR Pte Ltd
02.2017 - 12.2019
  • Monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Supervisor

OBAR Pte Ltd
10.2016 - 02.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries and promotion


Administrative Clerk

SG Square Loft
11.2015 - 01.2016
  • Assisted to run hostel for students and tourists
  • Streamlined check-in and check-out procedures for increased efficiency and reduced waiting times.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Collected room deposits, fees, and payments.
  • Managed daily operations, ensuring smooth functioning and adherence

Operation Executive

Diamond Agency Pte Ltd
11.2013 - 11.2015
  • Handles all domestic workers’ visa applications at MOM
  • In-charged of ensuring all medical checks are in place according to regulations
  • Making daily trips to MOM to ensure all documents on place
  • Providing basic training to all domestic workers before deployed to employers’ homes
  • Handles employers’ complaints, replacing with new domestic worker
  • Planned, monitored and to coach and discipline new domestic worker

Self Employed

Self Employed
08.2009 - 11.2014
  • Running own rental business handling Indonesian tourists arriving in Singapore
  • Ran a hostel for students and temporary accommodation for tourists
  • Communicated with students to address complaints, find solutions to problems and feedback
  • Managed budgets and expenses and analyzed and interpreted financial information to monitor sales and profits.

Real Estate Agent

SE Realty
01.2006 - 01.2009
  • Handling Expat relocation to Singapore
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Guided first-time homebuyers through purchasing process, making it less daunting and more understandable.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Communicated with clients to understand property needs and preferences.

Bartender cum Cashier

KG Pub
01.2003 - 01.2006
  • Planning staff duty roster
  • Cashier, handling daily sales and closing accounts daily
  • Served high customer volumes during special events, nights, and weekends.
  • Interacting with customers
  • Ensure store cleanliness
  • Assure a smooth daily operation, increase sales, weekly promotions
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Operation Staff

Bacchus
06.1996 - 01.1997
  • Handled all merchandise and replenished of store
  • Coordinated logistics operations, ensuring on-time delivery of products and services.
  • Collected, arranged, and input information into database system.

Education

LCCI Diploma - Marketing and Public Relation

LCCI
01.1997

Skills

  • Very independent worker who can work on my own but can work with a team as well
  • Ability to think on my feet when there are situations, having run my own business before
  • Employee motivation
  • Staff development
  • Staff management
  • Goal setting
  • Cost reduction
  • Strategic planning

Languages

Chinese (Mandarin)
Beginner (A1)
English
Bilingual or Proficient (C2)
Malay
Beginner (A1)

Timeline

Operational Manager

PIT Master Holding Pte Ltd
01.2020 - 09.2024

Branch Manager

OBAR Pte Ltd
02.2017 - 12.2019

Supervisor

OBAR Pte Ltd
10.2016 - 02.2017

Administrative Clerk

SG Square Loft
11.2015 - 01.2016

Operation Executive

Diamond Agency Pte Ltd
11.2013 - 11.2015

Self Employed

Self Employed
08.2009 - 11.2014

Real Estate Agent

SE Realty
01.2006 - 01.2009

Bartender cum Cashier

KG Pub
01.2003 - 01.2006

Operation Staff

Bacchus
06.1996 - 01.1997

LCCI Diploma - Marketing and Public Relation

LCCI

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