Jennifer Sun
Summary
Customer-focused professional with over 5 years of experience in hospitality and data work. Able to provide good service, handle daily tasks well, and support team goals. Speak both Mandarin and English, with strong communication and organizational skills for the tourism industry.
Overview
6
6
years of professional experience
Work History
Data Management Specialist
Iron Mountain
09.2021 - Current
• Managed and updated client data records accurately, ensuring compliance with business and IT requirements.
• Assisted in digitalization projects and optimized data processing workflows.
• Coordinated with IT and client teams to resolve data discrepancies and ensure service quality.
Customer Service Sales Representative
Bai Chuan Garden Hotel
06.2019 - 06.2021
• Handled guest check-ins, reservations, and daily customer service operations.
• Provided personalized travel and hotel recommendations, improving guest satisfaction scores.
• Supported sales and marketing team in promoting hotel packages and handling client feedback.
• Assisted in training new staff on customer service procedures and communication skills.
Education
Hotel Management
Shandong College of Tourism And Hospitality
China06-2019
Skills
Customer service & client relations
Sales & promotional support
Tourism and hospitality operations
Data management & record keeping
Communication: Fluent in Mandarin & English
Timeline
Data Management Specialist
Iron Mountain
09.2021 - Current
Customer Service Sales Representative
Bai Chuan Garden Hotel
06.2019 - 06.2021
Hotel Management
Shandong College of Tourism And Hospitality
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