Jennifer Kasturi
Summary
Dynamic Assistant Manager with a proven track record at Pizza Hut in enhancing customer satisfaction and streamlining operations. Skilled in team building and budgeting, adept at fostering positive work environments and driving sales growth. Excelled in recruiting and mentoring staff, achieving significant improvements in employee performance and customer service excellence.
Overview
16
16
years of professional experience
Work History
Assistant Manager
4 Fingers Crispy Chicken
11.2018 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Saizeriya
11.2016 - 11.2018
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Pizza Hut
06.2008 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Nitec in Retail
ITE COLLEGE BISHAN
Singapore 08.2007
Skills
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Team motivation
- Employee performance evaluation
- Performance reviewing
- Schedule oversight
- Budgeting and finance
- Multitasking
- Team building
- Sales monitoring
- Orientating and training
- Multitasking Abilities
Timeline
Assistant Manager
4 Fingers Crispy Chicken
11.2018 - 11.2024
Assistant Manager
Saizeriya
11.2016 - 11.2018
Assistant Manager
Pizza Hut
06.2008 - 11.2015
Nitec in Retail
ITE COLLEGE BISHAN
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