Jennifer Kanasan
Summary
Dynamic sales professional and consistently exceeding sales targets through exceptional customer service and effective sales strategies. Skilled in conflict resolution and inventory management. I build strong client relationships and enhance customer satisfaction, driving revenue growth and fostering a welcoming shopping environment.
Overview
16
16
years of professional experience
Work History
Sales Associate/Assistant Officer in Charge
Trust Optical
10.2021 - 10.2022
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Contributed to budget planning efforts by tracking expenses, analyzing financial data, and assisting in the preparation of reports.
Sales Associate
Eye Q Optical
11.2011 - 05.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Eye Experts Optical
09.2006 - 11.2011
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to achieve monthly sales targets.
Education
Business Administration
University of The City of Manila
PhilippinesSkills
- Customer service
- Problem-solving skills
- Exceptional customer service
- Multi-tasking strength
- Stocking and receiving
- Client service
- Conflict resolution
- Sales expertise
- Product sales
- Customer needs assessment
- Sales strategies
- Upselling
- Retail store operations
- Inventory tracking
- Building rapport
- Order processing
- Sales goals attainment
- Negotiation tactics
- Persuasion techniques
- Customer engagement
- Hospitality and accommodation
- Written and oral communication skills
- Friendly and outgoing
- Teamwork and collaboration
Timeline
Sales Associate/Assistant Officer in Charge
Trust Optical
10.2021 - 10.2022
Sales Associate
Eye Q Optical
11.2011 - 05.2012
Sales Associate
Eye Experts Optical
09.2006 - 11.2011
Business Administration
University of The City of Manila
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