JENNIFER JOSEPH
Private Air Charter Broker | Business Development Consultant
Summary
Experienced with identifying market opportunities and driving business growth. Renowned for cultivating strategic partnerships. Utilizes strategic thinking and effective negotiation skills to establish beneficial partnerships. Track record of leading successful business development initiatives and fostering collaborative team environments.
Overview
13
13
years of professional experience
1
1
Language
Work History
Private Air Charter Broker
JETBAY
08.2024 - Current
- Developed strong relationships with clients and industry peers, earning their trust and loyalty through consistent communication and updates.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Developed a reputation for integrity and ethical conduct within the aviation community, leading to increased trust from clients and colleagues alike.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Recorded supporting documentation for phone calls and written correspondence.
- Prepared contracts and related documentation according to strict standards.
- Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
- Enhanced brokerage reputation, consistently delivering exceptional client service and transparent communication.
- Networked to identify potential new clients and expand geographic territories.
Business Development Consultant (Founder)
Alchemy Consulting
08.2016 - Current
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Spearheaded business development activities for brands under my care; identified and signed brands for IP licensing contract negotiations for NFT deals while working closely with CMO • Analyzed market trends and carried out competitor analysis and market research.
- Analyzed and conceptualized cryptocurrency and NFT marketing strategies.
- Partnered with cryptocurrency marketing agencies and influencer marketing platforms to increase audience visibility.
- Oversaw the customer support channel and attended to queries.
- Worked closely with the Chairman in creating presentations for negotiations with investors, venture capitals, and private equities.
- Participated in international industry events such as Licensing Expo 2021, pitching to decision-makers at IMG, Walt Disney and CAA.
- Appointed as Compliance Officer to oversee and keep track of the company's compliance activities in accordance with anti-money laundering, know your customer (KYC), sanctions compliance and policies.
Yacht Charter Broker
Self-Employed
08.2016 - 02.2020
- Secured client loyalty and referrals due to good relations and services rendered; offering customized charter services and advice, tailored to client requirements.
- Networked to identify potential new clients and expand geographic territories and establish long-term partnerships.
- Answered inquiries and provided information to charter operators, distributed appropriate paperwork, and delivered excellent customer support.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Participated in key industry events such as the Singapore Yacht Show 2017/ 2018/ 2019 alongside Leopard Catamaran dealership.
Business Development Manager (Contractor)
Wizwerx
03.2019 - 08.2019
- Generated new business opportunities for the agency via cold calls, emails, in person visits, referrals from contacts and networking.
- Planned and prepared presentations and oversaw the development of marketing literature and content.
- Developed quotes and contracts, prepared business proposals, sales decks and business strategies.
- Identified and mapped business strengths and client needs.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Drafted and reviewed contracts.
- Represented company and promoted services at conferences and industry events.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
Business Development Manager (Contractor)
FINFO Solutions
03.2019 - 08.2019
- Organized and chaired weekly webinars with regional sales representatives to provide sales and product trainings, orientations, resources and assistance for software sales.
- Identified and prospected sales leads, arranged meetings to pitch services to new clients and maintained a good working relationship with new and existing clients.
- Researched organizations and individuals to seek new business opportunities.
- Oversaw the development of marketing literature and contents.
- Planned and prepared presentations, sales decks, proposals and developed quotes.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Business Development Manager (Contractor)
Sim4Crew
03.2017 - 06.2017
- Part of pioneer team tasked with securing local & international partnerships with ship chandlers for distribution of Sim4Crew international sim cards, reporting directly to Founder and overseeing entire prospect to close process.
- Initiated, developed & strengthened relationships of regional accounts. Formulated best practices and standard operating procedures to ensure consistent and professional service administered to all clientele.
- Performed comprehensive marketing analysis to discover new opportunities to extend product offerings and evaluated client drive plans to achieve growth targets and increase company revenue.
- Played a key role in managing various facets of product marketing; created win-strategies to maximize competitive advantage and represented the company at Exhibitions, Conferences and Roadshows.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Increased span of global networking ties and extended client portfolio throughout tenure by 90% by applying effective sales strategies which built lasting relationships with partners.
Yacht Charter Broker | Client Relations
Princess Yachts Southeast Asia
05.2015 - 07.2016
- Led client relationship management for one of England's major yacht companies. Responsible for building and maintaining relationships with high net-worth clients and identifying opportunities to expand client portfolio.
- Oversaw newly minted Charter Division, working
closely with regional headquarters in Thailand. Actively networked to source and establish long-term strategic partnerships. - Managed full spectrum of operations management including marine licensing, policy implementation, regulatory compliance, after sales support, immigration and customs matters and crew recruitment.
- Conceptualized with designers to create eye-catching visual displays; ensuring designs were consistent with brand strategy.
- Participated in key industry events including Nautical Lifestyle 2015 and Singapore Yacht Show 2016.
- Yielded significant monthly savings by streamlining daily operation processes; ideated improved documentation procedures for yacht crew's immigration papers, forgoing need to engage external agency.
- Successfully retained valuable corporate charter service contract from previous company through management of working relationship and cross-marketing partnership.
- Instrumental in supporting yacht sales division by transferring enquiries gathered through personal network.
Yacht Sales/ Charters and Marketing Manager
Sonamara Asia
10.2013 - 10.2014
- Drove all sales & marketing efforts for leading yacht charter, sales and maintenance provider with a key focus on conceptualizing marketing strategies to grow client acquisition and improve client retention across S.E.A.
- Analyzed market data and competitive landscape to identify opportunities to grow revenues and strengthen firm's reputation for delivering quality luxury experiences.
- Maintained strong relationships with clients by staying abreast of changing market needs, studying client growth plans and facilitating after sales support.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Produced marketing collaterals; organized various events and represented company at trade shows.
- Controlled website and social media management; ensured up-to-date display of information and packages online and diligently managed brand and company image on social media platforms.
- Capitalized on unique business opportunities by identifying partnerships with complementary luxury brands and hospitality groups; developed co-marketing strategies and organized events aimed at cross-selling products and services • Spearheaded implementation of SOPs for chartering process; ensured tight processes in place to safeguard company assets and minimized paperwork for clients.
- Initiated new design of staff uniforms which enhanced company image.
Assistant Buyer/ Business Development
Rocket Internet GmbH (ZALORA)
03.2012 - 11.2012
- Spearheaded all business development activities for brands under my care; identified and signed brands for distribution on Zalora.com; led contract negotiations ideating consignment terms to minimize risk and maximise returns.
- Managed full spectrum of duties related to merchandising of women's jewellery, lingerie, sleepwear, and sunglasses brands under my care, including forecasting demand, analyzing supply capacity and managing supplier delivery schedules. Coordinated with internal and external stakeholders to ensure smooth operations.
- Analyzed fashion markets, determined and implemented methodologies aimed at increasing customer base, ensuring revenue growth and high customer retention rates for 32 separate brands including Fleur Envy, Lush Crystal Jewellery, Yuki Mitsuyasu products whilst clearing stocks and reducing inventory overheads.
- Worked closely with creative teams on all aspects of Brand Management and Stewardship for brand advertising campaigns to deliver seamless and compelling customer experience, including events & promotions and design of marketing collateral.
- Played a critical role as part of pioneer team; acquired 14 brands of women's jewellery, lingerie, sleepwear, and sunglasses and assisted in setting up operational processes and streamlining newly formed operations.
Education
Postgraduate Diploma - Internet And Communication Studies
Liverpool John Moores University
Liverpool, England 04.2001 -
Bachelor of Arts - Mass Communications
Liverpool John Moores
Liverpool, England 04.2001 -
Skills
Relationship management
Client acquisition
Account management
Adaptability and flexibility
Critical thinking
Effective communication
Lead prospecting
Client relations
Project management
Industry research
Timeline
Private Air Charter Broker
JETBAY
08.2024 - Current
Business Development Manager (Contractor)
Wizwerx
03.2019 - 08.2019
Business Development Manager (Contractor)
FINFO Solutions
03.2019 - 08.2019
Business Development Manager (Contractor)
Sim4Crew
03.2017 - 06.2017
Business Development Consultant (Founder)
Alchemy Consulting
08.2016 - Current
Yacht Charter Broker
Self-Employed
08.2016 - 02.2020
Yacht Charter Broker | Client Relations
Princess Yachts Southeast Asia
05.2015 - 07.2016
Yacht Sales/ Charters and Marketing Manager
Sonamara Asia
10.2013 - 10.2014
Assistant Buyer/ Business Development
Rocket Internet GmbH (ZALORA)
03.2012 - 11.2012
Postgraduate Diploma - Internet And Communication Studies
Liverpool John Moores University
04.2001 -
Bachelor of Arts - Mass Communications
Liverpool John Moores
04.2001 -