Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Extra-curricular activities
OTHER SKILLS
Timeline
Generic
Jennifer D.A.M. DeSilva

Jennifer D.A.M. DeSilva

Subang Jaya

Summary

Enthusiastic and service-oriented professional with a Bachelor’s degree in International Hospitality Management and a background in Human Resources and Administration. Recently completed academic training in hospitality and currently transitioning into the hotel industry, bringing strong organizational, communication, and people management skills developed over years in administrative roles. Gained hands-on experience through internships in reputable hotels during the BSc program, strengthening a passion for guest service and front-line operations. Eager to contribute to a dynamic hospitality team and grow within a customer-focused environment.

Overview

12
12
years of professional experience

Work History

Front Office Department – Intern

Four Points By Sheraton Puchong
01.2022 - 06.2022
  • Managing all guest incoming calls and respond to all inquiries.
  • Check the VIP arrivals list and complete all the amenities request forms.
  • Handled complaints and provided necessary appropriate solutions for customers and follow up.
  • Process IRD orders and ensure all the requests delivered timely manner.
  • Process breakfast count for next and inform the kitchen and F & B department personnel.

Intern

Sunway Resort Hotel
  • Greet arriving guests in pleasant manner, making them feel welcome and at ease and attend to guest promptly in a courteous manner.
  • Providing food and beverage service to guests accordingly.
  • Provide excellent and memorable service to all guests.
  • Maintained the cleanliness of Restaurant.
  • To check on guest orders have been served according to the food preparation.
  • Checking on guest satisfaction constantly went do clearing service.
  • Proper handling of cashier, ensure that all bills were correctly charged, and appropriate change given cash payment. For credit card settlement.
  • To keep all side stations clean, neat and miss en place were in place.
  • Handling simple guest complaint, and to report all comments or complaints to Team.
  • Request assistance from Team Leader when complaints and requests cannot be made.
  • To handle all equipment and working tools in the department with care.
  • To carry out duties assigned by Team Leader and complete on time.

HR Executive

Senaka Zenn (PVT) Ltd
02.2017 - 12.2017
  • Handled Human Resource and Administration services.
  • Handled payroll.
  • Maintaining Employee profiles.

Customer care Coordinator

Audi Automobiles
03.2016 - 07.2016
  • Arrange appointments for customers for vehicle services and repairs.
  • Attend for customer inquiries.
  • Answer telephone calls.
  • Make reminder calls for customer appointments.

Secretary cum Human Resource In-Charge

Galway Forest Hotel
09.2012 - 09.2015
  • Maintained employee records.
  • Track daily attendance and create salary carder.
  • Handled all administration activities.
  • Scheduled meetings and relevant meetings.
  • Preparing letter, memos when necessary.

Pre-school teacher

Mencafep Special Needs School
01.2010 - 01.2012

Education

Bachelor of Science - International Hospitality Management

Sunway University
Kuala Lumpur
08-2025

Skills

  • Opera Property Management System
  • Strong academic record
  • Project management
  • Administrative support
  • Micros POS
  • Client relationships
  • Public speaking
  • Microsoft Office Suite
  • Resource management
  • Effective communication
  • Project planning

LANGUAGE SKILLS

Fluent in English (Writing, Speaking and Listening)
Intermediate in Tamil (Speaking and Listening)
Beginner in French (Speaking and Listening)

Extra-curricular activities

Member of School Netball team. Member of School Volleyball team. Member of School dancing and music group. Member of field events – Running events (200m,400m)

OTHER SKILLS

  • Playing guitar –
  • Performed student talent shows in Sri Lanka.
  • Performed in my assignment in Personal Development Skills subject.

Timeline

Front Office Department – Intern

Four Points By Sheraton Puchong
01.2022 - 06.2022

HR Executive

Senaka Zenn (PVT) Ltd
02.2017 - 12.2017

Customer care Coordinator

Audi Automobiles
03.2016 - 07.2016

Secretary cum Human Resource In-Charge

Galway Forest Hotel
09.2012 - 09.2015

Pre-school teacher

Mencafep Special Needs School
01.2010 - 01.2012

Intern

Sunway Resort Hotel

Bachelor of Science - International Hospitality Management

Sunway University

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Jennifer D.A.M. DeSilva