Jennifer Caballero
Licensed Teacher
Summary
A professional teacher with over 20 years of experience supporting different fields including formal school, call center and accounting firm. Skilled educator with proven ability to improve learning through tailored reading, writing and study skills weather it is in academe or corporate set up. Currently working as a stellar Executive Assistant who is not just proficient in administrative tasks but also possesses strong interpersonal and communication skills.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Executive Assistant
Ernst And Young Global Services (Philippines) Inc.
10.2021 - Current
- Provide support to Canadian Stakeholders, Executive Directors, Senior Managers and Managers.
- Pioneer Canada Billing Centre to centralize billing process for EY offices in different cities of Canada.
- Prepare invoices and send to customer and clients for smooth billing transaction.
- Process travel expenses and reimbursements for executive team and senior management group.
- Manage executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handle confidential and sensitive information with discretion and tact.
- Facilitate training and onboarding for incoming Executive Assistant.
- Create expense reports, budgets, and filing systems for management team.
- Provide administrative support to senior leadership and members of executive board while maintaining confidentiality.
Retail Admin Support Coordinator
Diversify ISS BGC, Inc
11.2017 - 09.2021
- Reported directly to Australian Manager based in Brisbane, Australia.
- Provided services to All Telstra Retailer Stores (VITA) including employee number creation, employee’s log-ins and changing password set up, employee’s log-in transfer from one store to another
- Dealt with purchasing items including in vue parts, devices, furniture, coffee voucher and likes which store requires to run business
- Helped resolve escalated issues encountered by Australian customer, Sales Rep, Store Manager, Area Manager and Regional Manager
- Interpreted data in identifying root cause to support continues improvement projects.
- Generated detailed analysis and provide insight.
- Oversee daily store activity and ensure all objectives are achieved
- Attend monthly meetings to highlight positive performance, discuss opportunities for improvement and provide business updates.
- Take inbound and Outbound Calls to resolve system issues, product and services concerns of Retail Store representatives across all states in Australia.
Phone Banker
Citibank - CBPS
11.2014 - 08.2015
- Took inbound calls and provide resolution to American customer's satisfaction.
- Handled sales, retention, payments, disputes, and activation of services
- Processed basic troubleshooting on Online Banking issues
- Used CRM system daily to maximize service opportunities and enhance communication.
Online English Tutor / Private Tutor
51 Talk | BIBO
06.2012 - 10.2014
- Planned and organized lesson plans to meet changing deadlines and requirements.
- Assist High School students on assignments, projects, thesis and likes specifically with Science Subject.
- Provide reviewer to prepare students for major exams.
- Manage 25 minutes English classes for online foreign students as required by Online Tutor Company.
- Assess daily performance of foreign students and discuss this before class ends.
Product Trainer
Teletech Customer Care Management Philippines
05.2008 - 04.2012
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Prepared and presented supplementary learning material to support structured lessons.
- Support tenured agents by providing training for Product and Process Updates
- Conduct Training for Team Leads and Managers regarding new products and services and updates on work around
- Flag and track agents who need further training and provide coaching assistance
- Evaluated progress for assigned trainees and sent reports to team leaders and managers for those who require further training.
- Developed effective training plans based on department needs and objectives.
Science Teacher
Elizabeth Seton School
11.2007 - 03.2008
- Supervised daily Science classes to Grade 1 students.
- Lead classroom and set rules for behavior among students.
- Prepared activities, examinations, and likes to evaluate student’s performance.
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Attended regular workshops and conferences throughout year to stay up to date on issues in teaching and learn new techniques.
High School Science Teacher
Arellano University
06.2007 - 10.2007
- Supervised daily Science classes to Grade 7 and Grade 8 students.
- Lead classroom and set rules for behavior among students.
- Prepared activities, examinations, and likes to evaluate students’ performance.
- Managed Quarterly reports for student’s individual score.
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Attend regular workshops and conferences throughout year to stay up to date on issues in teaching and learn new techniques.
Area Supervisor
SM Department Store Sports Central
12.2006 - 05.2007
- Supervised daily operations on Nike and Adidas Apparel and Shoes Department among four SM sites
- Set goals for performance and deadlines in ways that comply with company's plans and vision to all members of team.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Trained employees to work efficiently to ensure smooth and continuous operations.
- Selected new candidates by taking interviews whenever necessary.
- Checked daily attendance and sales of each team member.
High School Science Teacher
Bucandala National High School
06.2006 - 11.2006
- Supervised daily Biology classes to Grade 8 students
- Lead classroom and set rules for behavior among students.
- Prepared activities, examinations, and likes to evaluate students’ performance.
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Attended regular workshops and conferences throughout year to stay up to date on issues in teaching and learn new techniques.
High School Science Teacher
Cavite School Of Life
05.2003 - 03.2006
- Supervised daily Biology classes to Grade 7 and Grade 8 students.
- Lead classroom and set rules for behavior among students.
- Prepared activities, examinations, and to evaluate students’ performance.
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Attended regular workshops and conferences throughout year to stay up to date on issues in teaching and learn new techniques.
Education
Bachelor of Secondary Education - Major in Biology
Philippine Normal University
Taft Avenue Manila 06.1999 - 04.2003
Skills
Administrative Support
Database Management
Report Writing
Office Management
Presentation Development
Invoice Processing
Customer Service
Project Management
Executive Support
Classroom Management
Curriculum Development
Innovative Lesson Planning
Learning Strategies
Certification
Virtual Trainer Certification
Timeline
Executive Assistant
Ernst And Young Global Services (Philippines) Inc.
10.2021 - Current
Retail Admin Support Coordinator
Diversify ISS BGC, Inc
11.2017 - 09.2021
Phone Banker
Citibank - CBPS
11.2014 - 08.2015
Online English Tutor / Private Tutor
51 Talk | BIBO
06.2012 - 10.2014
Virtual Trainer Certification
05-2011
Product Trainer
Teletech Customer Care Management Philippines
05.2008 - 04.2012
Science Teacher
Elizabeth Seton School
11.2007 - 03.2008
High School Science Teacher
Arellano University
06.2007 - 10.2007
Area Supervisor
SM Department Store Sports Central
12.2006 - 05.2007
High School Science Teacher
Bucandala National High School
06.2006 - 11.2006
The Establishment, Marketing & Management of Schools
12-2003
Licensure Examination for Teachers
08-2003
High School Science Teacher
Cavite School Of Life
05.2003 - 03.2006
Bachelor of Secondary Education - Major in Biology
Philippine Normal University
06.1999 - 04.2003