Jennifer Alvaro

Responsible for the overall management of the store, operations, staff, merchandise and customer service.

Achieving sales objectives, maintaining high operational and merchandizing standards and goals, building highly motivated teams and developing them to the next level.

Report to: Store Manager

· In-charge of store and shop-floor operations.

· Managed 4 full time and 3 part time staff

· In-charge of Houseware Department

- Setting Individual Target for the Staff

- Individual Staff Performances and One on One

- Weekly State Department

- Managing the roster

- In-charge on following up with the Staff Quotations and customers

- In-charge in doing the staff appraisal

· In-charge of doing the Staff Timesheet and Attendance

· In-charge in doing Weekly Huddle for the 2 store

· Overseeing the store visual and displays are well executed based on the planogram

Report to: Retail Sales Director (Australia and Asia Pacific)

· In-charge of store and shop-floor operations.

· Managed 2 full-time staff

· In-charge of weekly staff rostering.

· In-charge in setting individual target for the staff

· Assisted in employee claims and timesheets.

· Ensured staff maintains a level of proficiency in product knowledge and brand history.

· In-charge of reporting to Regional Manager and Headquarters in London on store conditions and figures.

· In-charge in visual merchandising duties in line with company’s directions on seasonal changes.

· Liaised with mall management as well as external vendors for events, marketing collaborations and partnerships.

· Creating action plans.

Report to: Brand Manager

· In-charge of store and shop-floor operations.

· In-charge of weekly staff rostering.

· Assisted in employee claims and timesheets.

· Assisted in training newly recruited staff on niche luxury fragrance and personalised scent profiling

· Ensured staff maintains a level of proficiency in product knowledge and brand history.

· In-charge of reporting to Headquarters in London on store conditions and figures.

· Oversaw the store’s visual merchandising and window displays to ensure an attractive storefront.

· Liaised with mall management as well as external vendors for events, marketing collaborations and partnerships.

• Strengthened relationships with loyal customers through follow-up communications regarding purchase satisfaction and upcoming promotions.
• Listened to customer needs and desires to identify and recommend optimal products.

• Increased customer satisfaction by providing personalized fragrance recommendations based on individual preferences and needs.
• Assisted customers in selecting the perfect gift for special occasions, resulting in repeat business and increased sales.
• Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
• Listened to customer needs and desires to identify and recommend optimal products.

· Managed approximately 6 personnel.

· Interacted with customers and meeting their needs on a day-to-day basis.

· Assisted in training subordinates and maintaining their level of proficiency.

· Assisted in visual merchandising duties in line with company’s directions on seasonal changes.

• Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
• Informed customers of promotions to increase sales productivity and volume.
• Boosted sales revenue by developing and maintaining strong relationships with clients.
• Handling after-sales services such as exchanges, product returns and/or complaints.
• Ensuring in-store displays are aesthetically balanced, true-to-information, and attractive to customers – including mannequins, product placements and collaterals, price-on-products and store hygiene.