Jennelyn Junio
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Operations Manager
SBCD TC PTE LTD
11.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
Management Trainee
Todai PTE LTD
05.2014 - 05.2017
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted with onboarding of new employees by providing training and development resources.
- Improved operational efficiency with implementation of new inventory management system.
Call Center Representative
Aegist People Support
01.2013 - 01.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Administrative Assistant
Department of Publib Works and High Ways
03.2012 - 11.2012
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
Bachelor of Science in Nursing Undergraduate -
Univerity of Luzon
PhilippinesNo Degree - Food Safety Hygiene - 3
Eduquest International Institute Pte LTd
Singapore, Null, Singapore06-2023
Skills
- Policies and procedures implementation
- Performance monitoring
- Staff training/development
- Effective leader
- Scheduling
- Work flow planning
- Multitasking
Timeline
Operations Manager
SBCD TC PTE LTD
11.2017 - Current
Management Trainee
Todai PTE LTD
05.2014 - 05.2017
Call Center Representative
Aegist People Support
01.2013 - 01.2014
Administrative Assistant
Department of Publib Works and High Ways
03.2012 - 11.2012
Bachelor of Science in Nursing Undergraduate -
Univerity of Luzon
No Degree - Food Safety Hygiene - 3
Eduquest International Institute Pte LTd
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