Jenndy
Singapore
Summary
Proven leader in both sales and operations, with a track record of driving revenue growth and operational efficiency at Movedot Pte Ltd and SolutionsEXE Pte Ltd. Expert in relationship building and sales team training, Excel in developing strategies that enhance customer satisfaction and retention. Achieved significant cost reductions and consistently exceeded sales targets, demonstrating strong motivational and communication skills.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
5
5
years of professional experience
Work History
Sales Manager
Movedot Pte Ltd
04.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed at least 50 inquiries per day from customers with at least 30% closed rate.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Operations Manager
Movedot Pte Ltd
01.2024 - Current
- Supervised 10 operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at up-skilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Sales and Operations Manager
SolutionsEXE Pte Ltd
01.2020 - Current
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy
- Managed at least 20 incoming customers
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
- Reduced operational costs through the identification and elimination of inefficient processes and practices.
- Provided comprehensive training programs for new hires, ensuring rapid onboarding and skill development.
- Negotiated with vendors to secure more favorable terms, directly impacting bottom line by reducing cost of goods sold.
Education
Bachelor's of Engineering - Chemical And Biomolecular Engineering
Nanyang Technological University
Singapore06.2017
Diploma - Chemical Engineering
Temasek Polytechnic
Singapore05.2013
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Verbal and written communication
- Sales expertise
- Client Relationship Management
- Direct Sales
- Sales operation
Languages
English
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Teochew Dialect
Advanced (C1)
Hokkien Dialect
Upper intermediate (B2)
Timeline
Sales Manager
Movedot Pte Ltd
04.2024 - Current
Operations Manager
Movedot Pte Ltd
01.2024 - Current
Sales and Operations Manager
SolutionsEXE Pte Ltd
01.2020 - Current
Bachelor's of Engineering - Chemical And Biomolecular Engineering
Nanyang Technological University
Diploma - Chemical Engineering
Temasek Polytechnic
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