Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenna Jia Xin Yang

Summary

At TrichoKare, I excelled as a Beauty Therapist, leveraging strong communication and customer service skills to enhance client relationships and ensure a hygienic, welcoming environment. Demonstrated expertise in product knowledge and client education, significantly improving customer satisfaction and retention. Skilled in teamwork and maintaining inventory, I consistently prioritized client safety and service excellence.

Overview

2
2
years of professional experience

Work History

Beauty Therapist

TrichoKare
10.2017 - 09.2019
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients on care processes and advised on further care and products.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Efficiently managed inventory levels of supplies and retail products while minimizing waste.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Maintained counter and display areas for cleanliness and organization.
  • Demonstrated thorough knowledge of all salon products and services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Education

College - Hotel Management

Saigon Tourism College
Ho Chi Minh City
04.2015

Skills

Teamwork

Communication skills

Customer Service

Active listening

Languages

English
Upper intermediate (B2)
Chinese (Mandarin)
Intermediate (B1)
Vietnam
Bilingual or Proficient (C2)

Timeline

Beauty Therapist

TrichoKare
10.2017 - 09.2019

College - Hotel Management

Saigon Tourism College

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Jenna Jia Xin Yang