Jenna Ang

· clerking of patient's history and presenting illness prior doctor's consultation, followed by assisting the Doctor throughout the whole clinic session.

· assist doctor in minor clinic procedures, assistant nurse for certain GA surgeries in OT, key in OTR and SCM notes.

· dealing with admin matters such as booking of appointments, arranging radiology scans for patients, applying of LOG for patients for surgery, e-file for nasoendoscopy claims.

· Organized and managed care of patients undergoing various therapies and procedures.

· assist in renewal of clinic license, stock check and ordering of medications.

· drafting of memos for doctors

· Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.

· Provided direct patient care from the start of consult till the end of clinic consult or hand-hold till patient has finally discharged from our clinic

· Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.

· Maintained quality care and comfort for patients with Ear, Nose and Head and Neck condition

· Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

· setting up of ENT Clinic

· stock check and order of medications for all discipline in specialist clinic

· assist in minor clinic procedure for ENT, Orthopaedic, Urology patients.

· applying LOG for patient going for procedure or surgery

· periodic meeting with senior management to improve the workflow of specialist clinic

· assist in pre-admission of patients coming in for surgery

· key in charges for patients under Company Insurance such as IXCHANGE, fullerton, IHP, GE Alliance, etc.

· general appointment and replying of e-mails

· planning of nursing roster and clinic assignment for nurses and clinic assistant

· performing Skin Prick Allergy test for patient, assist doctor in minor procedures.

· provide counseling and patient education for patients undergoing head and neck surgery.

· Skilled at working independently and collaboratively in a team environment.

· Proven ability to learn quickly and adapt to new situations.

· Worked well in a team setting, providing support and guidance.

· Worked effectively in fast-paced environments.

· Demonstrated respect, friendliness and willingness to help wherever needed.

· Organized and detail-oriented with a strong work ethic.

· Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.

· Administered medications via oral, IV, and intramuscular injections and monitored responses.

· Assessed physical, psychological, physiologic, and cognitive status of patients.

· Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.

· Implemented medication and IV administration, catheter insertion, and airway management.

· Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.

· Educated family members and caregivers on patient care instructions.

· Managed patients recovering from medical or surgical procedures.

· Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.

· Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.

· Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.