Jenella Domnic
Summary
To enhance skills in dynamic and a fast paced workplace. Being motivated with a good attitude, strong analytical and development skills to become part of a leading organization to acquire knowledge and work with competent
professionals.
Intends to academically and professionally pursue in the Science field and acquire skills and expertise in the science industry.
Overview
1
1
year of professional experience
Work History
Call Center Agent
Ministry of Manpower
Singapore
06.2022 - 01.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Resolved concerns with products or services to help with retention and drive sales.
Call Center Agent
Ministry of Health
Singapore
12.2021 - 03.2022
- Delivered exceptional customer service to every customer during the Covid 19 surge by leveraging extensive knowledge and keeping up to date with the proper protocols to deliver the right information and service.
Education
Diploma in Life Sciences, Currently On-going
PSB Academy
IGCSE English, Equivalent To GCE 'O' Levels
PSB Academy
10.2021
GCE N(A) LEVEL
Marsiling Secondary School
10.2019
Skills
- Call Documentation
- Data Entry and Maintenance
- Customer Communication
- Customer Account Management
- Calm and Professional Under Pressure
- Product knowledge
- Active listening
- Attention to detail
- Volumetric Solution Preparation
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Timeline
Call Center Agent
Ministry of Manpower
06.2022 - 01.2023
Call Center Agent
Ministry of Health
12.2021 - 03.2022
Diploma in Life Sciences, Currently On-going
PSB Academy
IGCSE English, Equivalent To GCE 'O' Levels
PSB Academy
GCE N(A) LEVEL
Marsiling Secondary School