JEN KEW WENG YENG
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
F&B EXECUTIVE
FORTUNE COOKIE PROJECTZ PTE LTD
11.2021 - Current
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Resolved customer complaints involving food or beverage quality and service.
GUEST RELATIONS EXECUTIVE
SONNY VILLE CAMERON HIGHLANDS
04.2020 - 10.2021
- Served as main point of contact for VIP guests and kept guest house departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
SERVICE EXECUTIVE
PREGO (FAIRMONT HOTEL)
04.2019 - 02.2020
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
BARTENDER
HOSTIE
07.2017 - 03.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
F&B COORDINATOR
VOUK HOTEL MANGEMENT
08.2016 - 04.2017
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Prepared agendas and took notes at meetings to archive proceedings.
- Coordinated with human resources department to handle payroll and personnel databases.
SALES ASSISTANT(PART TIME)
ELLE
07.2015 - 09.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
INTERNSHIP STUDENT
UNITED GOH BROTHER'S TRADING SDN BHD
06.2015 - 09.2015
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
BACHELOR of COMMUNICATION(HON) - PUBLIC RELATIONS
UNIVERSITY TUNKU ABDUL RAHMAN
MALAYSIA08.2016
Skills
- Problem Solving
- Cost Control
- Sales Growth
- Customer Service
- Microsoft Office
- Adobe Illustrator & Photoshop
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Advanced (C1)
Malay
Intermediate (B1)
Timeline
F&B EXECUTIVE
FORTUNE COOKIE PROJECTZ PTE LTD
11.2021 - Current
GUEST RELATIONS EXECUTIVE
SONNY VILLE CAMERON HIGHLANDS
04.2020 - 10.2021
SERVICE EXECUTIVE
PREGO (FAIRMONT HOTEL)
04.2019 - 02.2020
BARTENDER
HOSTIE
07.2017 - 03.2019
F&B COORDINATOR
VOUK HOTEL MANGEMENT
08.2016 - 04.2017
SALES ASSISTANT(PART TIME)
ELLE
07.2015 - 09.2015
INTERNSHIP STUDENT
UNITED GOH BROTHER'S TRADING SDN BHD
06.2015 - 09.2015
BACHELOR of COMMUNICATION(HON) - PUBLIC RELATIONS
UNIVERSITY TUNKU ABDUL RAHMAN
Similar Profiles
Linda LeeLinda Lee
FOH Restaurant Manager at Fortune CookieFOH Restaurant Manager at Fortune Cookie
Ajit ShindeAjit Shinde
Back Office Specialist at Fortune Cookie LLPBack Office Specialist at Fortune Cookie LLP
Darren Seng Wen LongDarren Seng Wen Long
Production Supervisor at The Ice Cream & Cookie Co Pte LtdProduction Supervisor at The Ice Cream & Cookie Co Pte Ltd