Jen Burgess
Project Manager / Scrum Master
Croydon
Summary
Forward-thinking Project Management Specialist with 23 years of expertise in project management/Scrum Master for IT and financial sector businesses. Effective advisor with strong communication skills across diverse age groups and backgrounds. Demonstrates keen attention to detail, facilitating rapid identification of areas for improvement and providing strategic recommendations to achieve business objectives. Dedicated to implementing streamlined systems and processes to drive success.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Solution Enablement Consultant (Project Manager)
Amdocs
01.2023 - Current
- Company Overview: Consultant firm specializing in financial institution and telecommunications, serving a client base focused on cloud and data lake technologies
- Spearheaded project management and Scrum Master duties for high-profile clients in regulated and financial sectors
- Successfully executed Phase 1 and 2 of Data Lake construction on AWS, orchestrated AWS initiatives utilizing Kubernetes and Terraform for a financial institution in Malaysia, and conducted a comprehensive Microsoft Azure Cloud assessment for a bank in Philippines
- Led a project to assess data quality and quantity and shortlist possible algorithm approaches based on data assessment for an insurance company in Indonesia (bolttech)
- Delivered both remote and in-person engagement to ensure project alignment and client satisfaction
- Achieved an impressive AWS Customer Satisfaction (CSAT) score of 9/10 in 2 key projects
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Identified areas of improvement for clients' operations, implementing targeted solutions to increase productivity.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
Senior Digital Project Manager
American International Assurance
04.2022 - 10.2022
- Company Overview: Insurance sector focuses on internal projects
- Spearheaded Agile project management as a certified Scrum Master, ensuring seamless execution of development cycles
- Orchestrated key Scrum ceremonies, including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives
- Crafted compelling business cases, highlighting project value propositions and quantifying benefits through IRR and payback period analysis
- Successfully directed the enhancement of the ALPP platform, focusing on service transaction reminders and authentication journey improvements for both Insurance agents and customers
- Insurance sector focuses on internal projects
- Enhanced project efficiency by implementing agile methodologies and streamlining processes.
- Implemented risk management strategies to mitigate potential issues and maintain project timelines.
- Conducted post-project evaluations to identify areas for improvement and implement lessons learned in future endeavors.
- Utilized data-driven insights to optimize digital strategies, driving better results for clients'' campaigns.
- Streamlined internal processes through the introduction of innovative tools and technologies for enhanced collaboration and communication among team members.
- Coordinated stakeholder communication, ensuring alignment on project objectives and deliverables.
- Managed cross-functional teams for successful delivery of digital projects within scope, time, and budget constraints.
- Oversaw the integration of digital solutions with existing systems, ensuring seamless user experiences for clients and end-users alike.
Advisory Project Manager / Asia Pacific leader for Asset Management
IBM
11.2015 - 05.2022
- Company Overview: Financial institution, Energy and Telco
- Spearheaded remote project management for ANZ Wealth Management New Zealand Ltd and Red Energy Australia Ltd
- Led an internal project in collaboration with a counterpart from IBM in New York, USA
- Orchestrated resource onboarding, cost estimation, and timeline planning across IBM's global centers
- Proficient in leveraging IBM's suite of internal project management tools
- Drove risk management and client relations through weekly Project Management meetings, highlighting cost utilization, schedule adherence, business and technical risks, as well as resource allocation
- Accountable for maintaining financial baselines, assessing their impact on departmental and project budgets
- Led APAC asset management with strategic forecasting and project supervision, maximizing asset value and ensuring precise cost distribution
- Developed and implemented asset management strategies, optimizing resource utilization and defining scope for new and existing projects, boosting operational effectiveness
- Financial institution, Energy and Telco
- Enhanced client satisfaction by consistently delivering projects on time and within budget constraints.
- Championed a culture of continuous improvement within the team, encouraging proactive problem-solving approaches that led to enhanced project outcomes.
- Developed strong relationships with clients, fostering trust and facilitating successful project collaboration.
- Delivered exceptional results by strategically aligning resources with project goals and objectives throughout each stage of development.
- Proactively identified potential roadblocks before they became critical issues, enabling swift resolution measures that kept projects on track at all times.
- Contributed to company growth by successfully securing repeat business from satisfied clients.
- Mentored junior team members to improve their skills, resulting in increased productivity for the entire team.
- Optimized project efficiency by streamlining communication channels and implementing agile methodologies.
- Evaluated project performance regularly, identifying areas for improvement and implementing necessary adjustments to ensure success.
IT Project Manager
Commerce International Merchant Bankers
10.2021 - 12.2021
- Company Overview: Banking sector - internal and partner collaborations
- Spearheaded the CIMB collaboration with Touch n Go mobile applications for digital initiative (mobile apps loan services), seamlessly integrating Agile practices within a traditional banking framework
- Fostered collaboration between technical team and testing team to drive project success
- Led the development of innovative mobile applications, streamlining personal loan processes with direct savings account integration for users
- Conducted daily scrums, ensured timely weekly updates to the project committee, and effectively managed change requests
- Diligently mitigated project delays and cost overruns, while navigating regulatory compliance with the Central Bank
- Achieved a major milestone by resolving critical project impediments through strategic escalation within the management hierarchy
Business Analyst lead
Petronas Digital
07.2021 - 09.2021
- Company Overview: Oil and Gas sector focuses on internal project
- Spearheaded a team of two Business Analysts, ensuring effective project execution and team collaboration
- Expertly crafted user stories, led sprint backlog management, and conducted comprehensive sprint reviews
- Championed user story grooming and sprint planning, enhancing project management efficiency through meticulous reporting
- Proficient in leveraging Azure DevOps for user story creation, and adept at utilizing Mural, Trello, and Excel for precise requirement gathering
- Supported the Scrum Master in daily scrum facilitation, securing business user requirements approval, and meticulous project documentation
- Key contributor to the development of 'Compass,' an innovative web application for predictive analytics in oil & gas pricing, correlated with currency exchange and Brent oil price metrics
- Diligently monitored sprint progress and managed project tasks using Microsoft Azure DevOps
- Served as the principal conduit for requirement communication, adeptly managing expectations and modifications between business stakeholders and project teams
Deputy Senior Manager
Touch 'N Go
02.2011 - 11.2015
- Company Overview: Local financial services company
- Audit liaison with Central bank on Financial Act 2013 (under CEO's office)
- Spearheaded the formation of strategic alliances with key government and corporate entities
- Pioneered the development of a cashless project initiative, integrating Touch 'n Go payment systems in Malaysia public transport such as MRT, Komuter, railways, retails and buses
- Oversaw the comprehensive management of cashless projects, encompassing planning, scheduling, stakeholder engagement, budget oversight, execution, and promotional strategies
- Effectively coordinated the resolution of project challenges and facilitated the escalation process when necessary
- Formulated a detailed project risk register and devised corresponding risk mitigation strategies for approval by the risk management unit
Education
Bachelor of Commerce - Information Systems
Curtin University of Technology
Perth, Western Australia 04.2001 -
Skills
Project management Risk management Database management Agile & Scrum SQL Crystal Report Problem-solving
Time management
Client relationships
Team collaboration
MS office
Analytical thinking
Best practices implementation
Websites
Certification
PMP
Accomplishments
- 1H 2020 Eminent Individual Award
- Manager's Choice Award (2019)
- Manager's Choice Award (2015)
- IBM Champion Learner 2020
- AWS CSAT (Score of 9/10 with Bank Islam and PayNet)
- NPS (score of 9.0 with ANZ Wealth Ltd)
- Finalist in MIS 2009 IT Excellence Award for Project 'e-Payment via FPX and Credit Card and Single Sign on Project for MP Sepang'
Additional Information
I have remote and international experience collaborating with organizations in USA, Singapore, Australia, India, Philippines and New Zealand.
Skilled in utilizing project management tools such as JIRA, MS Azure DevOps, MS Project, Mural and Figma. Great technical understanding on database and data lake - tables, columns and fields and Airtable.
Timeline
Solution Enablement Consultant (Project Manager)
Amdocs
01.2023 - Current
Senior Digital Project Manager
American International Assurance
04.2022 - 10.2022
IT Project Manager
Commerce International Merchant Bankers
10.2021 - 12.2021
Business Analyst lead
Petronas Digital
07.2021 - 09.2021
Advisory Project Manager / Asia Pacific leader for Asset Management
IBM
11.2015 - 05.2022
Deputy Senior Manager
Touch 'N Go
02.2011 - 11.2015
Bachelor of Commerce - Information Systems
Curtin University of Technology
04.2001 -
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