JEINITY CEZAR
Summary
Dynamic professional with a proven track record in customer service excellence and retail support, notably at Culina Pte Ltd. Skilled in service recovery and fostering teamwork, I've successfully enhanced customer satisfaction and sales strategies. Adaptable and communicative, I thrive in fast-paced environments, consistently achieving and surpassing goals.
Overview
11
11
years of professional experience
Work History
Service Leader
Culina Pte Ltd
05.2023 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Analyzed customer feedback to guide adjustments in service offerings.
- Implemented best practices for handling customer interactions.
- Assisted customers in navigating products and services offered.
Senior Customer Service Associate
Armaan Pte Ltd
01.2020 - 08.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Senior Sales Consultant
SKECHERS Pte Ltd
06.2017 - 12.2019
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Boosted sales revenue by developing and implementing effective sales strategies.
Sales Associate
Bossini J&R Fashion Pte Ltd
05.2014 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Northern Colleges Academy
Philippines 03-1994
Skills
- Exceptional communication
- Service recovery
- Customer service excellence
- Retail store support
- Willingness to learn
- Teamwork and collaboration
- Time management
- Multitasking
- Customer service and support
- Adaptability and flexibility
- Punctual and dependable
Timeline
Service Leader
Culina Pte Ltd
05.2023 - Current
Senior Customer Service Associate
Armaan Pte Ltd
01.2020 - 08.2022
Senior Sales Consultant
SKECHERS Pte Ltd
06.2017 - 12.2019
Sales Associate
Bossini J&R Fashion Pte Ltd
05.2014 - 05.2016
High School Diploma -
Northern Colleges Academy
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